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Receptionist at the desk was very rude. Very angry that I didn't buy supplemental insurance. Got in my face and said company would come after me if we wrecked it. Treated us like we were hooligans or something. Worst experience I've ever had at a rental car company and I've used over a dozen other companies. Cheaper price = cheap service unfortunately
The dtaff was very good. Would have preferred an airport pick up. Seemed to take excessive time to do paperwork. It's the first rental that hasn't had a full tank of fuel. Not good
Loved that I could rent at 22 with no up charge! Great experience with the people. Everything went so smooth and answered all questions I had!
Car which I wanted not available. Offered smaller car which seated one less person, then a larger car for more money. Ended up not renting a car, because they wanted to charge me all money upfront to put reservation on Master Card debit card.
I am very impressed with Black and White. Their customer service was excellent! My daughter-in-law had mistakenly forgotten her mobile in the courteous van. We were dropped to the airport and within 5 minutes realised her phone was missing. I called immediately, and immediately I was told our driver would shortly be on her way back with the phone to drop to us. We had to wait maybe all of 20 minutes in total, and the phone was returned. Great company!!! :))
they are the best !
Nice staff
I rented the car online with a 10pm pick up time only to discover once we arrived that they closed at 9p. We were upgraded because of that. When we picked up the car the next morning, the clerk literally typed in his computer for 20 min without telling us what he was doing. Then he asked for a utility bill. Really??? About an hour after we left, he called and asked us to come back becuz he forgot to make a copy of my drivers license and insurance card.
Loved the complimentary water bottles.
After saying that I would be picking my car up at 9 pm, and getting an email on how to get to the rental facility, no one answered the # I called to be picked up at lot C. I tried several times, called the company #, but was left stranded with no car, and ultimately had to use another company at a Very expensive rate because it was so last minute. I had a beyond poor experience with this company