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The paperwork took longer than I expected but overall I had a great experience
It took nearly an hour to get picked up from the time they said they would be there. We wound up calling them 3 times, each time talking to a different person and being told a different story. Once they finally got us and we were in the car everything was fine, but what a tremendous pain to even get to that point.
This was the best car rental experience I've ever had!!! Got picked up, it was affordable and nice car, and got taken back to the airport!! Total would rent and recommend with Black and White Rent A Car again!! Thank you :)
Thank you !! Its was everything great
Excellent customer service!
Not at all. They were very unhelpful and the price completely changed the guy in the front counter was very rude. Demanding that I have to get this and that I ended up getting the same rental from somewhere else spending 200. He tri d to charge me 650$ and I had to drop it off b4 8:00 or pay for another full day. If I rented from them I would of had to miss my flight. Very rude and demanding
The car was in poor condition to the point I only drove it less than 6 miles. I did not trust its reliability at all. This, I just drove it to the hotel and parked it.
I had a great experience, I haven't stopped telling everyone about how wonderful it was.
Slow picking me up from the airport (waited about 30mins) but everything else was great! Would recommend.
My plane arrived late into LAX and B&W had not made it clear that they closed at 8:00 pm. I arrived at the cell waiting lot in the dark, called before 8 but did not get an answer on the 800 or local line. So I was stranded in a dark deserted lot. Fortunately a passerby told me how to get back to the airport and take the Flyaway bus but that was a big hassle and of course I had no car for my trip to LA. B&W should be crystal clear up front that they close BEFORE 8:00. They did not charge me.