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It was great!
The vehicle we received did not have a working radio and had no windshield wiper fluid?
Nice and convenient. Pick up staff was more friendly than drop off staff. Remote key did not work. I drove 60 miles and had to put in 6 gallons so it was obviously not full. There were much nicer vans on the lot.
Absolutely great service. I would definitely recommend.
One person working the counter. I went to "Reservations" window and waited. No sign saying this window is closed. Person working window did not inform me that I needed to que up in the line to her window. After 10 minutes wasted, I got in line. When i commented to the teller that it would have been nice if she could have put up a sign or verbally told me to get in the line, she ignored me. All in all it was rude and unwelcoming.
Also, big smudge on interior of windshield mid-view!
Loved the vehicle, service at Andy's was excellent and no surprises on the Bill. I would definitely rent again from them.
The first car they pulled up had 3 flat tires, then the next one had what looked like another flat tire, but I was sent on anyway. The next day it was obvious that this one also had three flat tires that were slowly leaking air. I called and within a few hours, they came and switched out cars completely. Nice work!
Good
The rented Ford Explorer was serviceable but was not in the best condition and not a current body style. It had definitely been in the fleet for a number of years.
Only comment is : If they could highlight on the website that the location is to the right of terminal not left where the other car rental agencies are.