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I was sold an additional driver option for over $300. I found out from Fox billing that I wasn’t supposed to be billed for that as it is free for my spouse.
The worker in the office was beyond rude. He behaved in a childish, petty manner. I will never use this company again as a result. Otherwise it was ok other than the hours not aligning well with my flight.
The EZPass should be easier to decline if you have one from a participating state
Poco honor. Ojalá quiebren
I have never had a worse experience with any company. They refused to answer the phone to pick me up from the airport. When I was finally able to find the rental agency it consisted of a shipping container with one person working. There were 3 people in front of me who had been waiting with the line not moving for 45 minutes. I never got a car. Do not ever use this "company" if renting a car in Orlando or elsewhere. I have reached out to the company with no reply.
They canceled my reservation the same day because my shuttle was late. Never picked up a car. Customer service was horrible.
Received confirmation.
Arrived at airport.
Called Americars.
Never heard of us.
No rental for us.
Had to find another rental car (Taylor Swift was playing in town)
Sat at another car rental agency for three hours waiting on a car to be returned.
Received email to rate your car rental????
The ENTIRE PROCESS was difficult aside from them taking my money - they did that with ease. First of all, it is unclear of how to get to the lot to pick your car up. You have to UBER to their location from the airport - that was $40. Then upon arrival, it becomes apparent that my reservation was not honored whatsoever. I scheduled the pick up for August 31st just after midnight, NOBODY WAS THERE TO GIVE ME THE CAR. The nice man at the parking lot across the street called Emir - who was no help.
Everything was smooth and the staff was excellent.
The problems never ended with this company. There were extra charges for everything, wouldn't except my insurance, and wouldn't split payment. This was the worst car rental experience that I've ever had.