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You promptly charged $2500.00 to my credit card but it takes 5 days, possibly more, to take it off. That needs to be shortened. I had to pay interest on that amount.
I had a wonderful experience renting a car from Americars. The booking process was quick and easy, and when I arrived, the staff was friendly and professional. They provided all the necessary details about the car, which was in excellent condition—clean, well-maintained, and a pleasure to drive.
Excellent cars and service. Definitely I will recommend this rental company to my family and friends
1. Waited over an 1 1/2 before someone appeared at agency that could rent car.
2. Was charged a Senior Free of $150.00 that had never been mentioned till very end .
3. Did not recognize USAA as a major insurance.
4. Tried to return car a day early because
Even though they told me they were open 24 hours, I was afraid they would be closed at 6 am. So on Wednesday at 2:30 pm tried to return car. Office locked . Waited one hour no 2 hours no one came to office . Had filled car with gas.
5. Re
1. Waited over an 1 1/2 before someone appeared at agency that could rent car.
2. Was charged a Senior Free of $150.00 that had never been mentioned till very end .
3. Did not recognize USAA as a major insurance.
4. Tried to return car a day early because
Even though they told me they were open 24 hours, I was afraid they would be closed at 6 am. So on Wednesday at 2:30 pm tried to return car. Office locked . Waited one hour no 2 hours no one came to office . Had filled car with gas.
The additional charge for insurance at pick up is ridiculous. You have very low ethics to add on such a large charge at pick up. It wasn't clear at all.
Then there is no cancellation available, even if it was a 20% cancellation rate I wouldve done it.
Your staff is wonderful and kind, but you're doing them no favors with this policy of charge 2x the amount for insurance when picking up the car.
Worst experience I ever had renting a car will never rent a car over their and won’t recommend
No washer fluid
Dead battery
Americars did not honour my Canadian Car Insurance cover in USA & I paid extra Insurance ($ 186/wk). Then an additional $250 deposit? I was upset so, they gave the SUNPASS use free waiving the ($9,99/day) fees & I would only pay for tolls used based on print out upon car return. I picked up in Orlando off airport & returned at Ft. Lauderdale off airport, there was no one at there office, I left the car in their lot & keys with neighbor rental co. No Receipt? Now extra $250 charge again? Thiefs
Waited over 2 hrs for the airport shuttle. Tried calling and they put me on hold for 20 minutes and then said it was 10 min away. It never showed, so paid for a cab to the address on my receipt. That was an old or fake address, because it didn't exist once we got there. Tried calling again but no one would answer. Ended up renting from another agency on the same street. Tried calling for a refund a couple days later. They put me on hold for 40 minutes and then hung up. Never again . . .