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We had an issue with the car (flat tire) and we could change the car at the airport in a minute. That was super helpful and we did not waste anytime of our stay so that was perfect
I called twice and waited for over an hour to be picked up at the airport. Once arriving at their office, they informed me that due to various undisclosed fees my rate would be about double the amount that was shown in the reservation. I did NOT RENT the vehicle and had to wait almost another hour to be taken back to the airport where I rented a car from another company. I WAS TOTALLY DISSATISFIED WITH THE PICKUP SERVICE AND THE SURPRISE INCREASE IN THE RATES.
To put it simply, this was the single most horrible car rental experience I have ever had!
In other words, your company, your employees and everyone remotely connected to this so called car rental company, SUCK.
This was the WORST rental experience I've ever had in my life. I will NEVER rent from ACO or TUF again. We waited FOREVER for a shuttle and when it finally came, there were so many people waiting that my 4 kids were stuck sitting on mine and my husbands laps. 6 of us shared 2 SEATS! I actually got a bruise from being whipped around the car due to crazy driving from the shuttle. The worst part was that the price DOUBLED from the quote I got! I AM OUTRAGED BY the service I've received!
It was a smooth rental experience and had no issues.
Shuttle pick up from the airport was prompt but waited over an hour to be waited on and receive our rental car at the office. Only other issue was an addition of $100 for Sunpass that we used once during our 10 rental. The car was great with no problems. The staff was friendly and knowledgeable but could have used an extra staff member and more office space.
Rates advertised online are not what you pay. "Fine print" fees not advised when comparing prices with competitors cost us an extra $130.00 day of pick up. We waited an hour before seeing shuttle to bring to off site location. Another 40 minutes while car was being washed and vacuumed. Maintenance Light came on immediately so when we advised staff they said not to worry the car just needed an oil change soon. After dropping off car we noticed tags were expired on vehicle and advised staff.
This was by far the worst car rental experience that I have ever had. I would NEVER rent from this company again. First - the quote was not honored. When picking up the car, we were charged almost $200 more than quoted. Pick up also difficult, they tried to attribute a minor scratch that was so small we didn't question that it wasn't on the pickup sheet but when we returned they wanted to charge us for damage. Car provided was smaller than reserved and passengers sat with luggage on laps.
This company was absolutely the WORST! I read the reviews and thought I would give them the benefit of doubt. I was wrong. DON'T RENT FROM THIS COMPANY! My online quite with state tax was $88.90, but upon getting to the facility it changed to $220! Apparently the girls at the counter said the online quote didn't include the state FCO (some other Florida tax), and the final rental price was $220. Absolutely ridiculous! Scam artists! I took shuttle back and used Uber. Choose a reputable company!
The price did not match my quote. Too many hidden fees. The staff was slow. Thy were not accommodating to my schedule. This is asham and a bait and switch operation. Customer service is not a priority for ACO.