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The driver was very courteous and the lady at the rental desk was knowledgeable and very courteous.
Tried to prepay deposit and rental and wasn't allowed to. Had a flight airing at 4:30 pm and requested the car for 4 pm but reservation was changed to noon and they gave our car away, probably got more money.
Tried to prepay deposit and rental and wasn't allowed to. Had a flight airing at 4:30 pm and requested the car for 4 pm but reservation was changed to noon and they gave our car away, probably got more money.
This company only accepts personal auto insurance from a select few companies, and offers no explanation as to why others are not accepted. I wasted 1.5 hours of my day since once I *finally* got to the agency, I had to return to the airport to wait for another shuttle to take me to another car rental agency -- one which does business honestly. Read the Yelp reviews for this company. You should not represent them.
Good value.
Overall good experience, worth paying a little extra opposed to the cheaper services.
Don’t use under any circumstances. Waited 35 mins at Orlando after 3 calls. They wouldn’t accept Farmers insur or USAA CC for insur. Both are full coverage. They did offer $24/day insur for the $20/day rental. Watched the clerk behind the desk speak good English to another customer but she couldnt speak English with me but insisted that I sign the contract while she now spoke only marginal English. There are 50+ reviews nearly identical to mine on Yelp & Google. BE FOREWARNED !!!!
Do not under any circumstances use this company. Waited 35 minutes for a pick up at Orlando after 3 phone calls. They wouldn’t accept my Farmers insurance or USAA credit card for insurance. Both provide full coverage. They did offer $24/day insur for the $20/day car rental. Lying thieves. Also, watched the clerk behind the desk converse in good English to another customer but she could no longer speak English with me but insisted that I sign the contract while she now spoke only marginal Engl
I felt that they were not very truthful when they said that you need insurance for rental, but they did not list that they only take a few selective insurances that few people actually have. What is wrong with a nationwide company like Metlife insurance? I felt that they did this to just add on to the cost of the original price.
Insurance is super expensive. The car smelled and the seats were stained! The staff was knowledgeable BUT the female customer assistant had an attitude and wasn't polite. I will never rent nor recommend to anyone