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Awesome customer service and great prices if you’re staying local!!!
I feel that this was a one-off kind of a night when we rented. They were short staffed and some unexpected circumstances popped up, but overall I would recommend United Car Rental. I’m thankful we weren’t in a big hurry to get anywhere when we arrived. Martin did communicate well throughout our delay. He did go above and beyond with making things right before we left. It’s because of Martin we will be back to United to give them another whirl when we are back in the area.
Overall a good rental and everything went smoothly. The shuttle driver was very friendly.
Inside was stained and no Sirius XM subscription, but other than that it was a good time.
Great people and great prices
Price was good, but car had 109k miles, and was dirty when picked up. The car was not full of gas. Also, there is no way to drop car outside of business hours. They need a key slot in door.
Had a Mitsubishi Mirage. Good little car, but a bit under powered. The staff told (warned) me ahead of time, which was nice. However, totally fine with great gas mileage and good for driving around Southern California. I was very pleased with the polite, professional, and careful (looking over the car/contract) and caring (good communication) staff.
Wonderful service! Fast, prompt, kind. Thank you United! I will be back again!
This was the best car rental experience I've ever had -- simple, easy, no pushy up-selling. The car was fine -- just what we needed -- and they had an easy system for dropping it off at the airport since my flight left before their office opens in the morning. I will definitely use United Auto Rental again when I fly into the Ontario, CA airport.
Satisfied I would rent again