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By far the best customer service EVER! My flight was delayed coming into Montego Bay, Jamaica. I called the manager Tameka to let her know we were delayed. We got in way later than estimated and Tamika waited until she heard from us and picked us up late after curfew hours. No other rental place would provide such accommodation. We got the right car and the price quoted. I will only rent from Timeless in the future.
I requested an suv I got a small car
Then when she offered me the suv she wanted to chrage me more for it so I said no and to the one she gave me first I was there for 4 day on the second day the car would not start so now am calling her and she's not replying I called again on the third day she that it just need a battery I should cone and get it how was I supposed to get it
Bait and switch company.
Car was older and high mileage. Had to buy additional insurance
Service was great
I had previously done business with them, they never charged me 25 for insurance. I was not prepared to pay an extra $100 for the week. It ruined my time in Jamaica. Then I got the car that had just been returned, they didnt disinfect it, not washed it. It stink, it didn't have much gas, and not being from the country and arriving late due to a delayed in flight it was a bit much to go get gas, disinfect and wash the car so that I can travel with ease of mind. I don't recommend this place.
No comment
They went above and beyond, clean car, the price you saw is what you paid, very courteous, and someone is there ready to take you to the airport, my first time using them, I’ll definitely go back, I’d give them ten out of ten.
customer service was proper, I loved the gentleman who helped me but I can't remember his name. I'd give him a 10/10. now, the car was okay. the radio did not work AT ALL. no radio stations, no bluetooth, but the worker was kind enough to give me a couple cd's. the wheel went flat the first day I was using the car. our pickup from the airport took a little while, but that was no real issue. the car situation would get a 5/10.
Great