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It was great. Very friendly staff. They even let me borrow a charger and upgraded to a mustang for a small charge.
First time using a smaller agency and it was great. Shuttle was prompt and friendly. Car was clean and new. Saved a great deal of money on the rental and it was more personal than the bigger ones. Highly recommend.
Just a great experience. Fast service, pleasant, great clean car, exceptional value.
We had a great experience. Very professional. Will definitely use again next time we got to OC.
Very happy to hear this was a small business owned by local man & his brother. Car itself was older model, he stated that because of supply chain issues that many people are experiencing, he has had trouble finding new cars for his fleet. That is my reason for the lower rating on "good value for your money" as I could have rented from AVIS for a little bit cheaper and had a newer car. It ran fine tho & was clean. The owner was so friendly and helpful. I would highly recommend this company!
I didn’t know the rental site was offsite. I didn’t read to closely but it might be good for future renters to make it very clear it is not inside the airport.
Arrived at Santa Ana John Wayne Airport. Called the rental agency and told them we were waiting to be picked up and he arrived in less than 10 minutes. Helped us load luggage and less than 3 mile drive to rental agency. Did our paperwork and were on our way in less than 15 mins. Same treatment for delivery back to the airport at the conclusion of the rental. Good Value and friendly staff.
Did not need to wait in a long line to get our car! They were fast and efficient, out with our car in 5 mins!
Only had minivan available (selected compact car when making reservation). While this is probably considered "better" did make parking difficult at our destinations (beach towns) and increased our costs since significantly worst gas mileage. So overall, was not ideal for our rental/trip.
Excellent experience, would rent from them again!