The customer service I received was great. The van we rented was OK, it was well used and had some warning lights on the dash. The customer service representative assured us it had been checked out and everything was fine. My comment on this is if I am paying for a rental I should not get in and see warning lights on the dash.
Extra long wait for pick up at station.
Year and quality of vehicle sub standard
The van we had would alarm and all internal lights went on when you turned right
Vehicle also had brake and signal light out.
We had a second van reserved for a week later which I cancelled - They indicated they did not allow cancellations. To their credit they eventually cancelled second reservation.
A very bizarre cancellation policy and overall not a company I would use again or recommend.