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Customer service was great. All employees were friendly and helpful.
Agency reply:
Thank you! We appreciate your kind feedback. We are happy that you are happy and hope to serve you again in the future. We hope you enjoyed your holiday in the Cayman Islands.
Pickup was great as they were dropping off someone so cannot say how it would have been if we had just called. Staff was courteous but slow to process paperwork. Gentleman that inspected car for damage was a trainee but excellent and pointed out small scratches. Car had 343 miles on it so perfect. Return was the same, very slow but courteous. I will rent again as best prices on the island.
Still waiting on final bill with credits back so we will see there but believe all will be well.
We had a great car rental experience.
Agency reply:
Thank you! We are happy that you are happy and hope to serve you again in the future. We hope your holiday to the Cayman Islands was a great one.
Our pickup driver was so kind, one of our favorite people to interact with while at Grand Cayman.
Agency reply:
Thank you! We are happy that you are happy and hope to serve you again in the future. We hope your holiday to the Cayman Islands was a great one.
The car was in rough shape, they add a lot of extra fees for cleaning when returned, but the most important deterrent for renting from them as while they advertise they are close to the airport the free shuttle is very difficult to arrange and may require you to walk the 1.5 miles to the airport.
Agency reply:
Thank you for the feedback but with respect this is skewed and inaccurate. Your rental returned during off-hours, our hours of operation are posted online on our website and all over the agency. We also provide info on using our key-drop box and a list of taxi numbers for the short less than 5 minutes ride to the terminal. You used our drop-box and obviously made the decision to walk to the terminal instead. We did review our files to ascertain if our front-line agent verbalized the off-hours return process on Sundays and can confirm that he did not. You would know that we contacted you and gave a free day on your rental as our way of saying sorry that he failed to remind you of the options for off-hours return. In regards to fees: fees are only charged when our rental agreement is violated. In your case you returned the rental with suntan lotion all over the inside panels. This requires extra cleaning by our independent vendors and they bill the agency. How would you feel if you received a filthy car with suntan lotion on the seats or panels? We offer a clean sanitized safe rental and our customers appreciate and tell us this. Read the reviews below. We are not sure exactly what is the "rough shape" of the rental that you refer and shall entertain that you were frustrated that our shuttle service was not available during advertised off-hours. We believe honesty and transparency is always the standard and we shall share the clearer picture with our customers. We know they appreciate that because, again, they tell us this. We truly hope you enjoyed your stay in the Cayman Islands and that we may be able to serve you in the future.
They didn't have the car I chose online so I was downgraded one tier. Would have been fine but the car I got was really abused. It has no windshield washer fluid which at times became dangerous and I needed to pull over. The car also pulled to the left and was out of alignment.
Basically the service and people were all great but the car itself was a piece of junk.
Agency reply:
Thank you for your feedback. We reviewed your file and note the following: Your request a premium rental 3 days prior to pick-up date. It is high-season and reservations were high. We secured you in a similar (as advised on the booking platform) but decided to also adjust your rate. You were secured in a 2019 rental with less than 40K miles. We know that the car's windshield motor was on order and it was flagged for an inconvenience discount. However, you were not given that at the counter and we shall process this to your credit card today. We have flagged the wheel alignment (thank you) and it shall be checked post-haste. Most issues are resolved at general maintenance and others we become aware from customers as in all things mechanical they may happen from time to time. We trust you enjoyed your holiday in the Cayman Islands and hope we may be able to serve you again in the future.
Great experience with GoCayman! A few minutes from the airport. We were picked up promptly. You just need to call them when you get through customs. Friendly staff and a clean car.
The staff was extraordinarily friendly, helpful and knowledgeable from beginning to end. Extremely pleasant experience!!
Only comment, when you are standing at the rental counter working on your rental, the rental agent should NOT answer the phone, except for a 5 or 10 second conversation. NO exceptions.
Only comment, when you are standing at the rental counter working on your rental, the rental agent should NOT answer the phone, except for a 5 or 10 second conversation. NO exceptions.