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The staff is friendly, the vehicle is in good condition and the price is reasonable
Excellent staff nice car. Overall great working with them 10/10 would come back
I canceled this reservation - my only comment would be that there should be a written confirmation of a canceled request, since my credit card would not be refunded until after the 48 hour mark. Otherwise everyone I spoke to was lovely!
Vehicle was not available at the reserved location, however the employee was very courteous and drove me to their other location where my vehicle was dropped.
This was my second time renting from empire car rentals and the service was consistent. Friendly, courteous, and great customer service. Thank you again.
I rented at the brooklyn location and the receptionist Beverly was excellent. Courteous, professional, knowledgeable and great customer service. Thank you Beverly.
Good
I submitted a quote request online, I called in to reserve a specific vehicle. Gave my Credit card details. Never received a confirmation email. Called everyday. Was told there Credit processing was not working and ensured I would receive a confirmation email once Credit processing was fixed, was told I had nothing to worry about. Called the day before I was to pick up and told the specific vehicle I requested was no longer available. Unprofessional and unreliable at best!!
Reservation was made and no Van was available but yet I have a confirmation number. Will never rent here, and will also express my opinions to ALL of my peers.
Too much aggravation just to find my confirmation number, then quotes started to change (typical bait and switch). Van inspector rushed me through inspection of vehicle exterior, then I was given an older model dirty seat van. Van inspector was unprofessional in attire and appearance and wreaked with smoke that my chest started tightening.
Will be happy to tell my patients, coworkers, family and friends to not use your company.