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I arrived at Charlie's later than planned due to a flight delay. As a result, the specific car that I had scheduled was no longer available. But the agent was very accommodating. He arranged transportation to my home, and then also arranged to have my car available early the next morning. I am very satisfied with the way he handled the situation. Unfortunately I don't remember his name, but he worked at the Isla Verde offine on Thursday, Jan 25, at 3:30 PM.
Servicio excelente, ampesar de que se cometio un error en el vehiculo entregado, me lo cambiaron y me dieron el credito por los dias que tuve el equivocado. Esta es mi segunda experiencia de renta, y lo volveria a hacer. Muy buena tarifa y servicio de recogido al aereopuerto excelente.
Make sure you have the liability insurance in puerto rico.
Very happy always rent from Charlie
Great customer service and very knowledgeable in the car rental business and all the Turismo areas
This company went above and beyond our expectations! CHARLIES is numero Uno!
I will never rent with this company again. I will also discourage friends and family from using Charlie car rental when they travel to Puerto Rico. This company needs to learn about good Customer Service when dealing with their customers. I had an awful experience when returning the car. I was charged $10 because according to them the car didn't have a full tank of gas when in fact I had just filled up the tank. I provided the gas station receipt but they still charged me. Terrible business.
difficult to pay for rental and deposit
Great price for a 6 day rental. Very impressed with the gas mileage of our car, as well.
We were upgraded at no additional charge, which we greatly appreciated, since we had the car for only 3 hours.