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I have been renting from Charlies Rental for many years and I have never had a bad experience. Great group of people always willing to help. GREAT TEAM!
The gentleman who processed our rental, when we picked it up, was very curt and not too friendly. The staff, when we returned the car, was wonderful.
Best car rental in Puerto Rico first time but as of today I will always ren5 from them. Great service and over all great
I wished the car would have been in better condition. Front bumper was loose and found stains in the back seat.
I never have problems in Charlie car rental....
Cheaper and simpler than "the big boys." Unless you're a frequent traveler and have rewards stuff with other companies, go with Charlie's. In January 2018 I rented a Kia Forte (base model with auto trans and a/c) that was brand new (a 2018 model with 3,000 miles on odometer). They didn't try to upsell me, and actually tried to save me money by telling me I didn't need insurance because my own US auto policy covered me. I knew that already, but usually places try to sell more.
Returning the car takes too long as there is only one line for everyone’. They should have a system for express return.
Car was clean and ready to go. process was quick , pick up at the airport was fast. will be renting again from this agency. Professional staff.
Service was excellent......
We've been renting from this company for years. The only delay was confirmation of my insurance.