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For the money, it was great! I requested a Toyota Rav 4 and got something else but that was ok. The car was not perfectly clean and the windshield on the inside was dirty/hard to see through. The shuttle to and from the airport was great and the drivers were friendly. The email with directions were very descriptive and helpful. All in all it was a good experience and I would rent from CARZI again!
The vehicle was great, but we were a little disappointed with the pickup. My wife walks with cane and has c o p d which made walking with luggage rough.
The lockbox was a little puzzling but a detailed was there cleaning another car and was amazing! And another was there when I dropped off. Suggestion, I was able to have someone text with me when I had ?’s could that be a standard… email AND text pickup and drop off info. Would just be easier. Email isn’t as readily avail.
The lockbox was a little puzzling but a detailed was there cleaning another car and was amazing! And another was there when I dropped off. Suggestion, I was able to have someone text with me when I had ?’s could that be a standard… email AND text pickup and drop off info. Would just be easier. Email isn’t as readily avail.
It was fine. I didn't like getting the rental instructions so last minute, but it worked out.
Easy to work with
My rental experience was good but I didn’t receive the pickup instructions as promptly as I normally do on this rental. I had to chat with customer service to have them emailed to me. One minor hiccup doesn’t spoil the entire trip and I appreciate this company after seeing what the long lines in the car rental terminal look like. I appreciate that I can get going immediately and that my time isn’t wasted standing in line. Thanks again Carzi!
Car was clean and new on pickup. Car is always ready at expected pickup time and it’s completely contactless which I love. Thank you Carzi for a great rental experience.
Car was FILTHY. Very upset about the extra charges incurred and no response from customer service.
Easy!