REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
I understand that it is "Cayman Time" but how slow does the pick up need to be. I was second in line and someone helped me 46 minutes later.
Ladies were nice in arranging the rental and were able to give us a car that we could roll down the windows since the first car they were going to give us had issues. The only problem we had was a delay in checking out because they forgot to switch the car number on our paperwork to the second car that we actually rented. I would use them again.
The staff was very friendly, helpful, and accommodating. Andy's is conveniently located just a one minute walk across the street from the airport terminal. Drop off arrangements were very convenient for my early departure. It was a pleasure to do business with this local Grand Cayman car rental agency.
I requested a full seize car. I received a Chry. 300 that was 10 to 15 years old. When the attendant delivered the car to me both front windows were down. As I drove off I put both front windows up and to my disappointment I was unable to see clearly out the drivers side window. In fact everything was blurry with no depth perception. I had to return the car because it was unsafe. The Cayman Island office is understaff and I had wait 40 minutes once I got on line before getting to an employee
Went smoothly and they honored my requests.
Requested mid-size car/received KIA Rio; considered 'compact' or 'subcompact' by many agencies. Inadequate for 4 plus luggage. Rented mid-size before with Andy's/never received car this small. Had to change to full size KIA Optima/more roomy than Rio. However, rate charged was weekly $229/daily $38.24 but online rate is weekly $195/daily $32.50. Given 20% discount which helped but rates should not have been different. Net T&M charged $244.38 but with 20% off would have been $208.
Check in was terrible. One person who was not knowledgeable about the process very slow and there were 5 families to wait on with one person behind the counter. When you know there are people signed up for a certain time the process could be expedited by at least 2 people behind the counter
Return was quick by the supervisor who was efficient and pleasant and very helpful
Great value!
Good experience. No issues.
The staff was rude, unattentive, and did not seem to like helping tourists.