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This was our third time renting from Andy’s. The staff was incredibly slow and the car was incredibly low quality and in very poor condition. To spend over $700 for the week for a car of this quality and service is awful.
I got the car on 7/8 tank fuel and returned it on full and was not compensated when I asked. But had I gotten the tank on full and returned it on 7/8 you would have charged me!
Very shabby car that had clearly been poorly repaired following a rear end collision
This was my first international rental. Every step went as smooth as possible and will rent again from Andy's when I return to Grand Cayman.
We had to wait for 75 minutes to be served and get our car. Your management needs to be more aware of the volume of traffic in the office and staff accordingly. I will give you one more try but if the service is this bad again I am going to another agency!
Andes gave me discount
Andys has it on island
On a Saturday afternoon with several flight all arriving around the same time, it would have been helpful to have more than two staff on duty. Took an inordinate amount of time to get waited on.
Good
Almost everything was great. I only put "satisfactory" for being waited on promptly because it was a long wait and Andy's appeared to be understaffed but perhaps some representatives were at lunch? I may also say some customers in front of us seemed unsure of what they wanted or had not reserved ahead of time. The wait time aside, we've rented with Andy's for years and will continue to do so. Great company and great people!