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The staff was friendly and helpful. The car was beat up, rattled and had two lights on warning the tires were low.
I didn't receive any instructions about the complimentary shuttle, never got an email reply about it, and I never saw them at port. I called the office and voicemail said closed at 4 even though email said 5 on a Friday. Terrible communication.
All was as expected
As it worked out, I had to cancel this reservation to get a more-suitable vehicle. However, I was very happy that this staff was able to help me find what I needed, even though it wasn't with AKCarRental. I've rented from AKCarRental in the past and will continue to do so, but this time I needed something they didn't have. My experience with the other vendor was absolutely horrific and will assure that I will never try them again. I'll continue to call on AKCarRental. Thanks!
Great service, shuttle was super convenient.
Charged $3 for additional Driver. I asked if I could add an additional driver, he stated "You can add as many as you want." He said nothing at that time about an additional charge. When I was checking out I asked why the amount was different then what I had on my reservation, He said "That was for the additional driver you added." Also when I asked where the restroom was, "That is for employees only." Whay do they not allow paying customers to relieve them selves??
The staff was very helpful and curtious.
Great service, car was nice and clean. Lots of body damage as expected in the middle of nowhere.
Friendly staff and clean, well maintained vehicles.
I talked with a rep while making the reservations for a six person vehicle. When picking up the vehicle they tried to give me a four person car. Took them a little bit and they found a van. The van had a squeaky door that squeaked the entire time we drove the car. The head rest in the back kept falling down and hitting the person sitting in the seat. The one of the sliding door kept getting stuck when trying to close it. The carpet in the back of the van was duck taped to the floor.