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When I rented the car no information on the requirement for proof of insurance appeared. I knew about this requirement only when turning on my phone in the plane once we landed! The only proof I could get at the late hour was my 16-year-old son taking a photo of an expired insurance card. The agent refused to rent me the car and I had to get a ride back to the main car rental facilty, and no other company had available cars. I took Ubers the entire time in New Orleans. Well over $125. Disatisfid
Cats were filthy inside, look to have never been wiped. The puck up location was filthy too. The puck up and drop off spots were inconvenient at best. Very poor experience.
I am not sure what her name was but she was working on Thursday 3/17/2022 night. I want to thank her for helping me in a desperate situation. She was helpful and made me feel important; even though it was time to go home. Please thank her for me. The care was junk and brake tag was expired, shook when you went over 50mph (I had to go over the causeway) so not so satisfied with the product but the PEOPLE are AMAZING! and THAT is what gets my recommendation. Best, TB
They seemed understaffed and stressed at how busy it was, but they handled it and were very nice. It was a nice change from renting from a chain corporate agency. More personal and smaller. I would rent from them again.
My reservation was canceled day of due to them not having any cars available. Had to spend 2-3x more by using Uber everywhere for the weekend. Did not receive any compensation for their lack of vehicles.
They cancelled the reservation on the day of, when I was on my way to the airport.
Reservation was canceled 6 hours before arrival. A voicemIl was left saying they had no car for us and not to call. Extremely disappointed and inconvenienced.
We were told that there was no car for us and we were left stranded at the airport in New Orleans. Another rental service gave us a car at more than double the price. This ruined our vacation via budget... Just awful!
I was traveling from Ohio to New Orleans. The rental car place called to let my reservation was canceled when I was on the plane waiting for take off. The conversation short, rather rude and they offered no assistance with helping me to find a replacement. I was so upset and even cried because I had several people checking around for rentals. Not only will I not reserve another car from your establishment, but I will not recommend you to anyone else.
The car was a bit banged up, but that didn't bother me. Cruise control only worked on the first day. This is important because I was mostly on the highway.