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Everything was good!
I recommend putting the directions for the shuttle process on the website and the time estimate so customers can plan. It took approximately 1 hour from when I called at the airport to when I was driving the rental.
The company was totally deceptive in its marketing - the location was listed as CLT (the code for Charlotte Airport) and it was a 15 drive to the car rental facility. Nowhere in the confirmation email was there any indication that the rental office was off site. Horrible.
Great car and a reasonable price! I’d rent from here again!
would highly recommend this agency to friends/family. Staff was very helpful in arranging transportation from and to the airport in a very timely manner. Car was exactly what I rented and was in great shape.
Much lower prices than all other rental car agencys
Excellent People and Excellent Price! Highly Recommended!
The women that helped me through this was very respectful and had a great customer service.
The next one that my friend had to pick up a car it was a different woman that helped us. I believe her name was Brianna. Very disrespectful and does not have a good customer service. Also lied to me about the car that was available she said we can’t have it because it is already reserved and someone will pick it up one of her coworker said we could have the car for an increase price. A rip off.
Definitely will be renting from value rental from now on! Breanna was very understanding when unfortunately our flight was not on time and we would be getting the rental a little later. She was super friendly and provided such awesome service. We got a White Corolla and no complaints here at all! Great customer service and great prices! They definitely deserve a 10 star! Thank you for making our stay in Charlotte so much better. 👍🏼👌🏼🙌🏼
From the beginning everything was very smooth I called and a real person answered the phone the driver showed up quick and didn't take the long to do the paperwork. Was 5 minutes and I was on my way thank you for doing great job. I will rent a car In the future.