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Always a pleasure, thanks again.
Pick up and drop off were extremely convenient. We were a bit anxious prior to leaving as the agency didn't confirm our rental 100% until th day before leaving due to them waiting on confirming our insurance last minute. Other than this frustration it was a great, convenient experience.
Agency reply:
Thank you, we look forward to seeing you again!
They changed the rental location, placed keys in the gas cap, did not confirm reservation until the day before, charged for an additional day that was not rented and now have to go to a billing dispute with my credit card because no one from customer service management will call you back. DO NOT RENT FROM FLORIDA VAN RENTALS!!!!
Agency reply:
Dear Mr. Hilton, after further investigation into your case and reviewing the notes. At the time of your rental pickup there was construction going on at that location that was out of our control. however the rental agent notated that they had advised you of this situation and had said that you could pickup the vehicle one day early, not return the vehicle a day late. Since our vehicles rented in close intervals this caused a problem with the next rental following yours. We do apologize for the inconvenience but I was unable to find any fault on our part. We would be happy to extend you a courtesy discount on your next rental. Thanks for your understanding.
Another flawless experience with Florida Van Rentals. Always a pleasure to do business with and the pricing is great!
Agency reply:
Thank you, we look forward to seeing you again!
The handicap accessible van we rented was far below my expectation. It had a serious transmission problem and would downshift anytime the vehicle ran 70 mph. Additionally, the auto locks on the drivers side did not work, and driving with a passenger that is handicapped and not able to reach the passenger side auto locks, proved to be a challenge. I called into the company twice and left messages about my dissatisfaction and never heard back from anyone.
Email and phone service was great.
We had a very positive experience with Florida Van Rentals. They provided exactly what we needed at a fair praise. Highly recommend them!
NEVER EVER DEAL WITH THIS COMMOANY!!
DONT SEND ME ANY EMAILS TAKE ME OFF YOUR LIST!!!!
WHAT A RIPOFF
First, Marilyn was great to work with! But after requesting a side entrance ramp for several reasons, I was given a rear ramp van. We made it work but was disappointed. Also I picked the van up late on Monday afternoon as scheduled. You guys dropped the van off on Sunday instead of anytime on Monday. This 24 hour early delivery cost me over $30 in parking costs.
I was very pleased with the staff, they added a driver when needed and were helpful with pickup and drop off. We were very disappointed that we did not receive the vehicle we requested and the quality of the vehicle was very poor (scratches on the body and rattled when driven)