The only negative comment I would make is when we told them we had our own insurance and showed them it they claimed we couldn’t use it because our car the was insured was a 2002 car. It took a while to straighten it out. The staff was not knowledgeable in it. The rest of the experience was great . Our driver that picked us up and drove us to the airport at 5 am was great!!

I thought the sending of a video of the condition of the car was a good idea so both vendor and client had a record.

Worst car experience ever If you are not a US resident and Insured with an American policy in the US DO NOT RENT FROM THIS HORRIBLE AGENCY TOTAL RIPOFF I went ack to the Aitport and got a great deal with Alamo These supposed Cheap rentals are a SCAM NEVER EVER AGAIN

The service was great. I would use them again.

I reserved a convertible but was given a Jetta. The office worker couldn't speak English. I had to call many times to confirm my pickup until someone that speaks English was available. My insurance was provided but the guy that picked me up claimed he couldn't update the contract because it was late at night on a Saturday and assured me everything would be updated Monday and I would be refunded for the insurance cost.He still charged me $125 for insurance and refuse to give me a refund. HORRIBLE