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Friendly staff….. great customer service!! Vehicle clean and well presentable.
Thank you!
We had to wait for the staff to buy motor oil for the car which took a while.
My reservation to pick up was 8am the staff called and stated l needed to inform them am running late which is never the expectation from other rental car companies.
They were threatening to cancel my reservation because am late, meanwhile the van was not ready when l got there to pick it up
Van ‘s outside was dirty and not washed, the reasoning was that it’s parked outside.
Everything went smoothly! I appreciate the flexibility of being able to return the vehicle after hours.
Smooth pick up process as well as return.
N/A
I love Empire! This was the smoothest rental I’ve ever done. The van was beautiful and clean. Exactly what I was looking for. The staff were very helpful and knowledgeable. If I get any hidden fees or extra fees I will change my rating lol. Thank you for everything!
It was a great experience renting and driving a car from you, I felt very comfortable, safe and well cared for.
I asked for a new looking van and a clean one , the person doing my reservation told me their vans are new looking and clean sanitized, when I picked up the van was completely not what i was expecting, looked like an old van and was very dirty, from dashboard to seats floor and walls al dirty, and also found garbage
Keven helped me greatly!
Happy with the services