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Gloria made after hours pick up and drop off a breeze!!! The van was absolutely perfect, the process was smooth. Gloria is organized, professional and prompt! I've already recommended this location to a few folks and I will definitely be back!
Good
Keep up the good work
I have no complaints about my experience. Everything about the process was quick and easy.
I received a rental that needed a oil change
We had a great experience for our last rental to Virginia using the Dodge Caravan (it was not our favorite the Toyota Sienna). We originally went for a mid-size car but we love the space a caravan holds and Miss Beverly was right there to help make the last minute change a breeze. The service is always great and reliable! Our first time renting from Empire was last year when for my grandmother's homegoing service - we needed to go to Buffalo asap & we now we use them for rentals all the time.
Great place
The service was good and instructions were readily provided by the rep
It was a good experience
The rate went up I was made to take an Uber and had to wait more than 45 min on the snow because the car was not there at the time advised also the car was not the one rented the child seat was dirty as the car had marijuana smell all over