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Rental process went quickly and smoothly. Vehicle provided had a few more scratches/small dings on it than were originally marked on the rental form when I went to check vehicle, but they revised the form to reflect as such when informed (Before I took delivery). Just make sure to check your vehicle thoroughly. It wasn't anything intentional on their part; it was dark (4 am when picked up) so it was simply overlooked but could become expensive if not caught beforehand. Courteous/helpful staff.
Great
Good
Will recommend to friends
I have been renting from Charlie for over 25 years. I travel to San Juan at least 3 times a year for the last 25 years and I have never in those years rented from any car rental but Charlie. Charlie provides excellent service and good value for money.
It esas a great experiencia!
Although our Jeep wasn't available they offered to have one delivered to our hotel and discounted our rate which made up for the mishap.
The only thing I would complain about is that it took too long when returning the vehicle. It did not look like there was an established system to get this task done in a timely manner. Other than that everything was excellent.
I have been unable to register my last two rentals on the frequent renter program (belly) because the software was down. This is the only negative issue I can offer.
Every time I visit PR, this location is my stop for cars!!!! Awesome people!!!!! Johnny treated us great!!!! Until next time