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Andes gave me discount
Andys has it on island
On a Saturday afternoon with several flight all arriving around the same time, it would have been helpful to have more than two staff on duty. Took an inordinate amount of time to get waited on.
Good
Almost everything was great. I only put "satisfactory" for being waited on promptly because it was a long wait and Andy's appeared to be understaffed but perhaps some representatives were at lunch? I may also say some customers in front of us seemed unsure of what they wanted or had not reserved ahead of time. The wait time aside, we've rented with Andy's for years and will continue to do so. Great company and great people!
We loved the new red Kia which replaced the otiginal car we were supposed to take. The first one when turned on made the worst screeching sound. The agent was very good in changing the transaction. Thank you.
Way to long of a wait during a very busy Saturday to pick up car. Workers were good but Andy's should have had more staff. 3 workers at the counter and 1 went to lunch. Way to long of a process and wait time. Returning the car was great.
Great Car! No problems with any part of rental.
The girls always to seem to have an issue with the international drivers license. I've had one for probably 4 or 5 years now and it really seems to slow down the process. I also have noticed that they seem to talk a lot between themselves when they are waiting on customers.
Have rented from Andy's 5 times & service has always been slow but this rental experience was horrible. It took 50+ minutes to get our car. The site supervisor sat in her office & ate food in full view of the customers while 7-8 customers stood in line & only 2 staff manned the check-in desk & inspected cars with the customers. The supervisor would come to the desk look at files never acknowledging customers. Car was in poor condition & we had to exchange the following day. Will not rent again