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The first car was so bad we didn’t even take it. After a whole day of traveling it took over an hour just to get a rental car and there was only two people in front of me in line. I travel all the time for work and Andy’s was recommended by a friend but I would never use them again.
Everyone on staff was friendly and helpful, we got our car in no time after a long flight which was much appreciated!
Very satisfied. Personnel
going from a compact to one level above, rates are very high. You should try to use newer vehicles. Thank goodness they had a newer model than the one they picked out originally for me. They did promptly give me a newer model.
The wait at the airport was far too long when your competition is the major car rental operators. Adding two staff during peak check-in times would be a good move.
We rented a Jeep Wrangler, and with 4 people it would have helped enormously to have a 4-door versus a 2-door. Making selection of this type vehicle more transparent will help with satisfaction. This would be an expectation base don the price we paid.
Staff was great.
Requested a minivan - first car we were given was small, tight, run-down no name car with a gas pedal metal bar, no foot pad (unsafe)ripped interior and key held together by electrical tape. We requested a new vehicle, given a Ford Freestar, The staff was very accommodating, but this car was also a piece of Cr$%. It did not run on all cylinders, bucked the entire time we drove it, shaking in idle, and we were in constant fear it would break down. Prob worth less than what we paid to rent it.
I have rented many times here over the last 7 years and this is by far, the worst rental vehicle I have seen anywhere! The condition was poor with doors that didn’t work, steering issues lots of body damage and some other spooky mechanical noises. The folks were too busy to listen and at drop off, inspected the wrong vehicle. When I tried to point this out, I was told not to interrupt! Fortunately, I was able to nurse it through our vacation but I will look elsewhere for a rental next time.
I have rented many times here over the last 7 years and this is by far, the worst rental vehicle I have seen anywhere! The condition was poor with doors that didn’t work, steering issues lots of body damage and some other spooky mechanical noises. The folks were too busy to listen and at drop off, inspected the wrong vehicle. When I tried to point this out, I was told not to interrupt! Fortunately, I was able to nurse it through our vacation but I will look elsewhere for a rental next time.
Car had 60,000 miles, a lot for a small island. Car was tired, radio display did not work, radio was set on one speaker or second did not work. No radio antenna. Outside was past its best with scratches and side turn signal hanging loose. Plus side it started and stopped
Great staff, excellent customer service, excellent selection in vehicles.