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good
There is only one person who answears the phone and filles your paperwork. It needs to be more organized and have one person deligated only to answesr phone calles and the other one to serve the customer to make the process faster.
Originally when i arrived there they attempted to charge me almost double for the car I rented. With insurance and taxes and easy pass. After complaining I was able to get the amount i had been quoted plus $20 more. I never understand why it can't just be the amount I paid online.
When you are givien a quote it should be honored with no hidden charges.
The customer service is the worst.
DAily raet was close to quoted one (not exactly the same, off by less than a dollar). A fee/charge appeared which was not previously quoted and increased the total from $341 to $381. Counter agent was unable to explain precisely what the fee was for.
I felt the staff could of been more welcoming... was satisfied with car...
I made a reservation over the internet with total charges and then they add other charges than tax: concession fee (10%) and they charge to everyone $5.00 of tolls even if you dont use it.
Although it was not too much of a difference.. when quoted a price, I expect the price to be exactly the same as when I reserve the car.
Never again