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I have rented many times from the Aguadilla location and was satisfied. This was my first time from San Juan... and will never rent from your San Juan location again.
Long line because just 2 agents nut I understand.everything else was very good the staff .I'll rent againg.
Even though the rental rate seems affordable - $20.00 - the add-ons (taxes, fees, tolls, mandatory insurance) is usually 2.5 times the rental rate. Thus, the quote was for $20 and we ended up paying $77. Definitely prohibitive.
too long to get a car even if you book in advance. You still have to stand inline for two hours. I got a dirty car insidethe guy outside didnt care.I missed my appointment with the Federal Aviation Administration. Also I missed my checking time flight waiting on the shuttle bus and standing in line to return the car. After all the poor customer service and missing my flight I went back to rent the same type of car for another day and the price was tripled. Unbelievable. Lisa helped me the best.
Terrible service, never had such a bad experience with a rental company. I arrived early in SJU around 12:30. I called them and they arrived to the airport to pick me up 40 minutes later. I got to the office around 1:18pm and I was not able to get the car around 4:15pm. Representive was talking care of two customers at the same time. Got my contact around 3:05 but still have to wait for the car for another hour. they gave me an economic car we I paid for a compact and didn't say anything
Terrible service, never had such a bad experience with a rental company. I arrived early in SJU around 12:30. I called them and they arrived to the airport to pick me up 40 minutes later. I got to the office around 1:18pm and I was not able to get the car around 4:15pm. Representive was talking care of two customers at the same time. Got my contact around 3:05 but still have to wait for the car for another hour. they gave me an economic car we I paid for a compact and didn't say anything
The gentleman that took care of me was a very nice and polite person.
Customer service were very nice
The wait to pick up car was more than 1 hour- only two people on the desk with two sitting upstairs in office who should have helped out! Got a lot of pressure to take extra coverages even when I kept saying no! Final bill was 33% more than original quote - that is misleading! Car was good, service on return was much faster.