Good to great. Keep the rates at affordable levels. I received a better car but I was recommended to give my credit card for guarantee. I would prefer to avoid that but ok.
Even you could not deriver the car when we had booked it, you deliver the car the next day to our hotel. You also picked the car up when we were finished renting it.
Super easy. Met me at arrivals pick up with the car and then had a driver meet me at the departure drop off on my way out of town so super seamless experience. No waiting (in line or otherwise). Very communicative. 10 out of 10 would use again
Car itself was great. Pickup process was the most excruciatingly inefficient car rental pick up I’ve ever experienced. I also never received a uber voucher so I paid out of pocket for rides back and forth from the airport, which is much further than the advertised 10 minutes.
My 4th rental from city. Always received a vehicle in excellent condition with fast efficient pick-up and in the office rental completed in under 20 minutes. Very pleased!
I waited 35 minutes for the shuttle and it never came, so the 15-20 minutes quoted was not accurate. Once I paid for an Uber to the car facility, there was a surprise charge that was not listed when I chose to use my own insurance instead of purchasing their package. I finally get the car (an hour and a half after I was supposed to pick it up) and once in the car, the tire pressure light turned on. So I had to pay out of pocket to also fix that. I still haven\'t received my deposit after 30 days.
These guys were professional courteous and honest. They picked us up on time and dropped us off on time to our departing flight. The car was nice and clean when we picked up. Next time we come to Vancouver we know who to rent from. Thanks for your great services.
the AC in the van worked for about 10 minutes then started blowing warm air which had my family hot we had to ride with the front windows down the whole time and that didn\'t make much difference
Car has computer panel issues. Did not show accurate fuel amount; and icon that indicates an impending crash (nose of 2 cars with big star in between them) was flashing constantly throughout trip.
I have a nice experience renting with them very good customer service and I has a great driving experience new nice and clean vehicle I fully recommend this company thaks
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