Add staff to the office. There was only one person working the counter and they had 4 people waiting for cars. The person did a great job, but there should have been a second person at the counter. It took over a half-hour to rent the car.
The pickup/dropoff process was lengthy. I did not like having to take two shuttles to get to the pickup area. Other than that, everything about the rental was good.
The car we received was old but clean. No remote entry and the key was very hard to work in the door for unlocking and locking every time. Could use a little work and maintenance.
My rental was really good. I got picked up from the airport promptly. I had no issues with the car through the week.
I missed my initial flight and the still honored my rate even though i missed the first day. I appreciated that a lot.
Upon checking in because I was using a debit card even though I have full coverage on my personal vehicle I was charged for an extra insurance. I rented from Charlie numerous times and this was the first time that i was charged this insurance. I was on a limited budget and being charged this fee was not expected. So I will be checking other rental companies before I choose Charlie.
An excellent experience. They had the vehicle I needed at a good price and reserving it online was easy. I rented before from them and didn\'t look elsewhere this time. Will go back to Value when the next need arises.
I would have been pleased with the rental experience except for three issues. First, their contract allows them to charge \"local fees\" -- so they charged me a daily rate for mandatory Roadside Assistance. Then they would not allow me to decline their CDW insurance unless they spoke with a representative from American Express Premium Rental Car Insurance. Lastly, they only allow Florida Residents 100 free miles per day. Come prepared to do battle if you want to keep your rental costs down.
Aamcar is my go to car rental place in NYC! Always safe cars and nice employees! Love the rent onSaturday, return on Sunday AM option altho i never use it, but it takes the pressure off of returning by a certain hour.
The fact that the rental location was not at the airport and shuttle is only every half hour should be communicated more clearly. It\'s also not clear how you drop your car off since it\'s at a Holiday Inn and not typical rental car return. But the staff allowed me to just drop my key off since I was late for flight, which was nice.
The car was as expected in quality. I was upgraded to a midsize car for the reservation at no additional charge. The initial hold charge was more than the quoted rate, but expected to be changed to quoted rate. Very easy rental process with courteous staff.
Nico Nico Rent a Car was fantastic. Easy pick up and drop off. Offered a shuttle service to the train station. Very understanding when I left their information folder (driving rules, T&Cs) in a hostel, immediately organised with the host for it to be posted back to, with no fine or troubles at all. Staff I dealt with spoke English well enough to communicate clearly. I was able to rent an ETC card for the toll gates as well (highly recommend doing this). Great service - would certainly use again
Only gripe was I had paid for a 3 day rental, and when i asked to return the car at the end of the third day rather than early, i was told id be charged another day.
We received a 2012 car with 120k miles that was making weird noises all throughout our stay. That car was disgustingly dirty and should never be rented again. The outside has dents all over, one rim cover missing and other cut in half. I have never had such a bad rental experience.
Excellent experience! Half the price of the competition and very nice cars. Check in and drop off were smooth and casual. The employees were friendly and laid back. Will recommend and and rent again from B&W rental.
It isnt the fault of the agency, but Google maps got me caught in an ongoing circle for the return, when I was already crunched for time. The agency itself did very fine by me.
Andy’s is a terrible business.
Their prices are higher than others in the area.
The cars are beat up.
I only rent from them because of their proximity to the airport.
More often than not they attempt to pad the final bill.
Andy’s is a terrible business.
Their prices are higher than others in the area.
The cars are beat up.
I only rent from them because of their proximity to the airport.
More often than not they attempt to pad the final bill.
I was charged twice for parking, once by the hotel and another by the rental agency, first vehicle was badly dented, so they changed it, the second vehicles transmission went out and nearly stranded me and my guests. The third vehicle had broken headrests and was super dirty and gross.
Absolutely do not rent from here!!
The staff was very nice and very helpful. I’ve rented from other places before and this place was the beat car rental business I’ve ever gotten. Price was good. And the car that was provided was amazing.
I was not aware that the rental would take place off-airport. While this didn\'t turn out to be an issue, I would have liked to know. Pick-up was 20 minutes or so and it was apparent that the driver had stopped to pick up take-out food as there was two bags of hot food in the car when we were picked up.
Better communication an training for drivers is recommended. Mine didn\'t know about toll implications which is important in Dallas.
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