This was my second rental from Rugged Rentals. My group takes an annual ATV trip to southern Utah which, could be done without renting from Rugged Rentals but would be a hell of a lot more difficult. I highly recommend Rugged Rentals and have no doubt you will not be disappointed.
Was picked up and brought to agency then attemped to upcharge dramatically with unnessasry insurance. Went back to airport and rented from a reputable rental company.
The car was very dirty inside, and it was clearly not disinfected. During Covid-19 times I\'d expect this to be done.
We were told there was someone waiting for us, but when we got the car (after almost one hour of arriving) there were some other people taking the car next to us, and they had come in the boat with us; so it long shot that it was a coincidence; as the other customers were checking the car and complaining about it whilst checking the paperwork! The tank was left at 1/4
The rental was 2x the price I thought after booking on the website. Fees upon fees, upon fees. You think you are getting a better deal at this place - you are not - it is a trap. Given all the horrible reviews, for a lengthy period of time, one has to think that their bate and switch rental process is part of their business strategy. How can a company constantly get feedback they are ripping you off and do nothing about it? You probably know the answer...
Seamless transaction, wish they had better shuttle service, only 1 person works at the desk as well as picking up and dropping off passengers at the airport.
We had to wait to be picked up from the train station in SD a bit longer than I expected. It took them about 30 min to arrive. However, the experience after that was wonderful. They were very professional, courteous and nice to work with. I definitely would recommend this rental company to my friends and relatives.
The vehicle kept complaining about needing servicing of several parts/aspects (airbag, oil), which was both annoying and concerning. Also the driver seat adjustment stopped working at one point, which was scary (we made it work by moving some wires under the seat around - without unplugging or re-plugging anything, of course)
I was picked up very quickly and taken to the vehicle a couple of minutes away. We checked the car, signed the papers and I had the car. We loved the car. We could fit all the bags and the three of us. The car was very clean and the owner/agent was very professional. I will rent from this company again, our experience couldn\'t have been any better.
First vehicle was given to me was extremely dirty inside. Fake eyelashes on the door armrest foot prints on dashboard. Second car they gave me was also dirty inside. Third car they gave me was satisfactory. They need to really clean their cars inside very well.
The car was a little beat up, which didn\'t initially bother me, but there ended up being some preexisting damage to the car that manifested during our rental period that I\'m concerned we\'ll be on the hook for.
Besides having to wait almost an hour to be picked up at airport , we had to wait almost 45 minutes more to sign papers. We also had a situation with the airline upon departure and tried to cancel when we returned car since we had to stay 3 more days and they did not help with that. All they said that we had to make a whole new contact when it was not even an hour when we called to see if we could recuperate vehicle.
Kevin is so nice and helpful. I recommend this place and will rent again. Everything was at ease! He is so respectable, approachable and knows his work. Explains everything with great detail no confusion. Very please I found a new spot to rent Sprinter vans.
This first time I rented from Value Rental. Vehicle. I am 100% happy with their service. Very friendly staff, ontime. I will definitely use their seriver ce again and will highly recommend the company to my freinds.
This is my second time renting from here,My family and I had a great time on our day out. The vehicle I drove was smooth. We had plenty of room for All. We made it safely to our destination and we return safely. The staff was very curious and warm I Really appreciate that. I would definitely rent here again and again.
Only local company that allows for towing and for unpaved road car rentals. Great and easy to work with and very fair pricing. 110% recommend this company for all of your rental needs.
Company was not on Airport property but shuttle ran regularly. Our quote was honored. Fees were a little high but to be expected. Only one person at the counter, be prepared to wait. Make sure to have insurance declaration page available. Vehicle was what we expected it was ready when we arrived.
The staff was so great and friendly! We loved that we could drop off the car back in the lot even if they were closed as it would\'ve been hard to find parking for a 15 passenger Mercedes sprinter. I wished the car was less dusty on the outside, but the interior was clean and to our expectations. We also lost a purse and the attendant called us immediately to report it. Definitely recommend Empire rentals and their services.
Everything was better than I expected. I did extensive research on rental cars and the security deposits and this was my best option. It turned out to be a great decision and would definitely rent from them again!
I had to wait almost an hour, despite 2 people working in the office. Better effiency is needed. While one customer at a time in the office, one of the workers could have started processing the customer waiting outside the office. The hour long wait caused us to be late for our important appointment.
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