I left an item in the car after I returned it, which they found while cleaning the vehicle after it was returned by the people who rented it after me. They took the time to look through their records and call me. Talk about above and beyond! 5 gold stars is not enough to say how satisfied I am with them.
The agent was very nice. The car on the other hand was not as clean as I expected it to be. There was garbage under the seat that had gum all over it. The breaks on that car need to be replaced or looked at because they made a lot of noise and the ceiling in the car looks like it is never cleaned. I was going to clean it myself but I’m not getting paid for it so I didn’t. But these are things that should be cleaned after every use. Also I got 75 dollars taken from my bank after I checked in.
Renting a car from Leisure is the way to go on St. Martin. The agency demonstrated excellent customer service when it promptly sent someone out to change a tire discovered leaking we stopped for lunch in Marigot. He competed the fix by the time we paid our tab! Here\'s one hint: cars are sent out with less than a full tank. Take a photo of what you get, so you can verify returning the same at the drop-off.
The pick up, driver and staff interactions were good. However, I was given a car with zero gas in it. The needle did not move the slightest when I started the car. I was told it would get me to the gas station. The driving was horrible after the first day. I had difficulty climbing hills and picking up speed after stop sign/lights. I kept moving over for vehicles to pass. When I returned the car they tried to say I was responsible for a cracked taillight. By far the worst rental experience ever
We were very impressed with how efficient the rental was. When we arrived at the airport a staff member was there to pick us up which was a nice surprise. The staff did not try to upsell us or pull any tricks and the whole experience was seamless for both pick up and drop off. The only comment I would have is that they made it clear that they wanted the vehicle back very clean, which meant we had to give the car a vacuum before returning to clean up some beach sand.
Must say, first time renting a car through a contactless process. It all worked extremely well, from airport shuttle to picking up the car, returning it and shuttle back to the airport five days latter. Didn\'t talk to a person, other than the shuttle driver (nice guy by the way). Fast and easy. Painless.
The windshield was chipped and cracked in 2 places, the windshield wiper warning light was on, the brakes squealed, and the floor mats were not vacuumed.
The only Imporvemnet might be an acknowledgement when all contracts, drivers license and insurance are received and in good order. It’s kind of mystery till you get the space and codes. Better to know your rental is set earlier.
My only issue is that the evaporator in the fuel system is likely plugged. It was a struggle to get enough fuel in the tank to show full when I returned it.
They were an hour and a 1/2 late for delivery and didn’t pick the car up until the day after they were supposed to. The service was horrible. I asked to speak to a manager regarding a refund for delivery services both ways and was never called.
The rearview mirror in the first car we were given was so dark that we couldn\'t see cars behind us. Leisure was prompt to offer us another vehicle with no hassle.
This rental agency is not suitable for those on yachts in Simpson Bay and marinas. There is no dinghy access and It costs $20 each way for pickup/drop off to the main road in Simpson Bay even though its less than a mile away. The fact that the staff are pleasant with nice cars is marred by these points.
The staff was extremely nice and pleasant to deal with. The wait time was none existent, was able to walk right up and start my check in. The car was brand new, clean and comfortable. I would and have recommended your company.
The reservation connected me with a contracted vendor, and the scheduling was synced badly. The previous user was schedule to return 3 hrs after my reservation, putting me 3 hours behind all day. Also, there was an extra insurance charge that was not included on the confirmation, and it doubled my price. The EZ Rent A Van agency is great: the contracted delivery company failed in the delivery of the service.
We always rent from Andy’s . Convenient to airport or Seven Mile Beach hotels. The staff are professional and kind making each customer feel appreciated
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