The experience was horrible. They call us 45 minutes before our time to pick up the Jeep to cancelled our reservation ( we rented 2 Jeeps to have an experience with our kids) .
We rent our Jeeps via web , but also call to verify that everything was perfect/correct..
Can you imagine how we felt!! .
We are so disappointed. I work with a multinational company and whats happens is outrageous. Super bad experience.
The experience was horrible. They call us 45 minutes before our time to pick up the Jeep to cancelled our reservation ( we rented 2 Jeeps to have an experience with our kids) .
We rent our Jeeps via web , but also call to verify that everything was perfect/correct..
Can you imagine how we felt!! .
We are so disappointed. I work with a multinational company and whats happens is outrageous. Super bad experience.
This company had the best customer service I’ve experienced in a very long time. They were very accommodating. Quick to respond to my questions via email. I will only use this company from now on!
I had an hourly car rental service cancel on me last minute. I called EZ Car Rental and they were able to help save my plans. I spent less than 5 minutes in the office before I was on my way. Drop off was just as easy. Highly recommended.
I was a bit frustrated about the service over the phone. Certain agents were lacking in professionalism and attention and I therefore lost the vehicle I wanted. When I made my reservation online the following day the service thereafter was excellent
Coffee spill stains over the door frame. Makes me wonder if it was cleaned at all and this is worrisome during a pandemic. I was also unaware that this company does not provide for renter\'s insurance which was another reason why I can\'t really recommend it.
Made a reservation and called the number given but no one answered for 2 days. Got to the place with my email and screenshot, and they said they don’t have my reservation on file. Then told me they didn’t have the car I reserved. After speaking with the manager of the site, they told me it was a $300 deposit which I knew nothing about, a different car which cost more than the one I reserved & they said if I didn’t have insurance I had to purchase theirs for $163 a day. They wanted $690. No
I rented a truck from Empire, and when I arrived on time with my email reservation the vehicle was not their. They where not able to get me another vehicle. I had to move out my entire three bedroom house that same day. It was a Sunday morning. SMH. So they left me needing a 26 foot truck. The gentleman at the front desk said he was looking to see if he could get me another truck and would call me if he found anything. Obviously he didn\'t\' find anything and did not give me a courtesy call. Fail
Thank You - highly recommend - wonderful new vehicle with all the latest upgrades - staff was professional and the service to and from the airport was excellent. Thank You for the stress free Experience.
Rented a Mercedes Sprinter Passenger Van and it was ok. I had rented similar van in Nashville from AVR two years ago and the seats were much better with a larger cargo area separated by a hard partition. I expected the same vehicle and was disappointed that it was more like a Ford or Chevy Van that I can rent from Enterprise for half the price. At the end of the day I will ask more questions before I rent again. As a group we rent vehicles like this two or three times a year for golf trips.
All good, you just need more staff- but the guy was very efficient and nice with us.
Also, the mail box where we left the keys was open, we hesitated a lot to leave the keys there.
I must admit the beginning of my reservation process was a bit rocky. However the customer service at the Gun Hill location was wondrous. Ray was a great help. Not only did he help me select what I need to assure a safe and comfy ride on road. He assured great prices with no surprises
No one was at the office when I returned the car. There was a handwritten scribble on a piece of paper taped to a window saying \"back in 5 minutes.\" I waited 20; no one showed up so I left my paperwork under the door. And no one answered my two calls to the number provided.
That is unprofessional. It left an extremely negative taste. Very, very disappointed.
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