Attentive. Extremely courteous. Adam was an amazing host. Brought vehicle to us at airport. During course if rental had question about vehicle and he immediately addressed question and offered to meet us at our hotel. Really impressed with service. Plan to continue to rent from LaLu Renntals.
The AC in the first car was not cooling despite staff assuring us it would get cold. The next day at a different location, we were able to get an exchange for the same model with better AC.
A wonderful experience. Check-in and check-out very quick. Clean vehicle. Have been renting off Andy’s for years. They are the best on the Island, hands down!
I was offered a Kia Pikanto or similar and was given an old run down Nissan Micra instead with 90,000 plus kms on it. The car rattled badly on the road and every time you opened a door. It was rusted all over. I had to call the agency and Mr. Alexandrou was kind enough to replace this vehicle after two days with a Fiat Panda that worked well. Also I was going to be late returning the car so instead of charging me an prorated fee, I was charged an entire additional daily rate.
Met us right off the Ferry. No hassle, no hard upsell on the insurance. Dropped the car off at the airport and checked into my flight. No waiting in line, no surprises.
This van was in a lot worse shape than our previous rentals.
Remote door locks didn\'t work, headlights very dim, vertical door trim loose, rear interior light kept dropping, wheelchair restraints took 2 hands to latch due to spring catch not holding position.
It was our first time renting a car so we didn\'t know what to expect. Everything went very smoothly. The employees were very friendly and helpful. We got a little scrach on the car but since we had full insurance it was all okay. Would rent from this place again.
I expected a car in reasonable condition but was only offered a beaten up 2015 Hyundai Sonata with scratches and body damage . Mechanically unfit with vibration on freeway. Cigarette smoke filled smell so bad that it caused a headache. I came for a wedding and had to leave the car parked and used uber or hitched rides from others . Manager Michell promised replacement but never contacted or arranged anything as promised . Car was just terrible and the employees didn’t. It care about my health
I asked a question about a pick up at my hotel when I made the reservation. My question was answered promptly by email. This was comforting and allowed my to solidify my plans in Aguadilla. Great experience. I will use Charlie again and I’ve already shared with my friends how much I enjoyed renting from Charlie car rental. Thank you.
Rented a convertible, the car was in such a dirty condition such as torn and stinking seats with lots of stains with broken music decks. Overall i never had any cars like this worst in my experience to date counting 30 countries.
Worst experience renting a car I have ever had! I was askd multiple tims if I wanted xtra ins. I declind, it ws added anywy and I was tld to initial all the spots, and only noticd the following day. I calld and requestd that it be removd except for the day that passd, I was told it could not be removd (which adds to % of taxes)but tht everythng else could be negotiatd to bring it dn upon my return with the car and that he wold be there to greet me. When I arrived it was another agent-lost $100.
The only thing I would recommend is better knowledge about the car seats. I loved the convenience of being picked up at the airport in our rental car with car seats available, but we had to swap out car seats at the rental place cuz the ones we were initially provided with were slightly broken. It was an easy fix and the staff was great, but it would be nice if staff could recognise when car seats should not be used. Otherwise everything was fantastic.
car seats were stained and the exterior was dinged up, but overall the car was satisfactory. very fast, no line. very small office off site that took almost 20 min to reach from 2 separate airport shuttles, so its a bit out of the way. had to uber back to airport to make my flight.
They gave a new great car. Almost scratch free. It’s a little scary that they ask for all the credit card data with the CVV2 code, because they don\'t block deposit on the credit card
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