First of all, my very first impression was one of mistrust. I indicated to Cust. Serv. I would be arriving shortly after midnight and was told they would be closed by then. I replied their name indicated 24 hours. He suggested waiting until 6 am when they would be open again. I am a woman who refused to be stranged at LAX until 6 am....they reluctantly said they\'d pick me up but it was forced enthusiasm. Eventually I cancelled the reservation! Was not worth my safety. Poor company!
Friendly staff and great service. Exceptional vehicles for a great price. We ended our trip short and were refunded with no questions asked. We will be back and will rent from Rugged again.
An additional charge was added at pickup that was not part of my quote. I was also not contacted to let me know the airport shuttle would not be running when I came to drop off my car - but I am very grateful to the employee at the desk who drove me to the airport herself!
This was our second time renting and we were even more pleased than the first time.
It’s so nice to know we will get the 4x4 we wanted. Even though Mother Nature didn’t cooperate with snow after all.
We were thrilled they were able to accommodate our unexpected date changes. We’ll be back for sure.
Much better than corporates. More personal service and could book and received the specific car I needed. With corporates it is a lucky dip if you require a specific type of vehicle, even if you book months ahead. Rugged Rental will be who I use ex Salt Lake
The woman inside the office was very nice, but the car itself was dinged up like crazy. And they all looked to be in equal condition. They are serviceable but didn\'t make us happy.
Lost our paperwork. No record that we were retiring the vehicle. Quote was great but by the time they added a million little things to it we would have been better off going with our standard Enterprise.
I have been renting from Rugged Rental for perhaps 10 years for spring skiing. They are responsive, attentive and helpful. Plus, the cars / trucks are good and the rates are so much better than \"on airport\". I wouldn\'t think of going elsewhere.
I had never drove a diesel truck before and half way through my trip it ran out of exhaust fluid. I didn’t know how serious it was. I was nervous about it most of the trip. I would recommend that the staff keep an eye out for items like that so the customer doesn’t have to worry about it. Other than that my experience was great.
Great value and a clean vehicle was ready. No lines like the big agencies. And best of all a guaranteed 4 wheel vehicle(bigger agencies cannot guarantee this as we have found out) which is needed to get up and down Powder Mountain access road when there is snow. Will recommend to all of our friends up there who need to rent.
I had a great experience. I was especially thankful that whoever shuttled me to the airport after I dropped the car off was willing to go over the bill later over the phone so I didn\'t miss my flight. Awesome customer service and down to earth people. Would rent again.
ASAP was not ready to rent my car when I arrived- took about an hour of waiting to get the car. The Jeep Renegade that we were given had some problems with heating and cooling- it would sometimes not respond. Plus, having no one there when we dropped off the car did not give us a good feeling about what might happen after we dropped it off. No one there to tell about the problem with the car. Overall, I don\'t think it was worth not being an on-site rental place. $50 savings not worth it.
It took 40 minutes to get the car. Was charged for extra insurance that I did not want ... if I had known I would have brought my insurance papers with documentation. I have rented cars all over the country for over 30 years and have never had this problem before. The car itself was very dirty.. Attendant apologized and said she could get it clean but it had already taken too long. Vehicle was very loud and shook badly at 50 mph or greater.
This was our first year renting from Charlie\'s. It was so nice having the specific vehicle that we rented waiting for us with no issues. It was quick and easy. In the past 3 years we rented from other agencies in Aguadilla and had to wait hours in line only to be told that they gave our car to someone else. We will only use Charlie\'s from now on. Thank you for such great service!!!
We had to cancel because of extenuating circumstances, and they did not honour the refunds within their policy and charged us for the full amount even before the date we were going to rent. They were very dismissive and gave us the runaround. They lied about having their supervisor contact us. Would not rent from them again
Very happy to know there is a local option in our smaller town with good service and competitive rates. Will definitely use them again if we need a rental in the future.
I was skeptical about renting from a \"no name\" agency (have rented from the \"big\" names often) but was on a tighter budget this trip so took the gamble. I was very impressed with the experience and was able to save $$! While it may be a smaller operation than the big companies, everyone was very professional, the car was in great condition, and the bonus was being treated more personally (almost like family) than I would ever feel with a big company. I will definitely rent from this team again!
AAMCAR came through for us. We needed to move out of a college apartment quickly. The van was the perfect size and the instructions from the representative at AAMCAR were clear and accurate. This is a wonderful company to do business with. I will surely be renting again.
I have rented from Charlie Cars twice now and will be renting from them a third time when I am back in Puerto Rico in May for research. The customer service is great and I trust the company.
Our plans were cut short due to COVID-19. Rugged Rentals staff were so accommodating and kind through the ordeal and credited our unused days. Great bunch of employees and good value for the vehicle rented.
We use Charlie Car every time we come to PR and every time it\'s been a good experience. Sometimes the pile up in the office to get the car is difficult, but ok
Over 20 minutes late for airport pick up and then the employee was rude and unapologetic. Turns out he was owner of the company. Stay away from this place. Terrible customer service
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