Besides the courtesy and personal attention, I noticed that renting with a non-airport agency is actually more convenient. Instead of dragging our suitcases out to the shuttle area and waiting anxiously for the right bus, we were picked up at the baggage claim, assisted with bags. We then drove off in the same car, bags still in the trunk. The same thing happened at drop-off. Al drove us straight to the AA check-in with our bags still in the trunk. Airport rentals? Never again!