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We booked a 5-door manual car. On arrival, the agent spoke no English; we had to use Google Translate. The car was old but acceptable. We were never told about a 100km/day limit or the €1/km extra charge. Only at return were we informed, and ended up paying €560 for 4 days—more than double competitors’ prices. Contract was in Italian, no clear explanation given. Unfair, misleading, and unprofessional.
Agency reply:
Hey there! 😟 We're really sorry to hear about your experience with the car rental. It sounds super frustrating, especially with the language barrier and unexpected charges. We totally get how important clear communication is, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we hope your next rental experience is much smoother! 🚗✨
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All was good, the price, the pickup, the return and we took good care of this little Fiat Panda. But…We Still waiting after 2 weeks to get the 1500 Euros deposit back. Why is it so long when everyone were ok with the car returning conditions. We even got SMS from the rep that all was good, but, nothing is credited on our credit card for the security deposit…
Very good company. Would rent from them again.
Agency reply:
Dear Valued Customer,
Thank you for taking the time to share your positive experience with our company. We are delighted to hear that you found our services satisfactory and that you would consider renting from us again. Your feedback is invaluable to us, as it reinforces our commitment to providing exceptional service to all our clients.
Should you have any future needs or inquiries, please do not hesitate to reach out. We look forward to the opportunity of serving you once more.
Warm regards,
Recommend
Agency reply:
Dear Valued Customer,
Thank you for taking the time to share your positive experience with our company. We are delighted to hear that you found our services satisfactory and that you would consider renting from us again. Your feedback is invaluable to us, as it reinforces our commitment to providing exceptional service to all our clients.
Should you have any future needs or inquiries, please do not hesitate to reach out. We look forward to the opportunity of serving you once more.
Warm regards,
Great service!
Very good vehicle
Agency reply:
Dear Valued Customer,
Thank you for taking the time to share your positive experience with our company. We are delighted to hear that you found our services satisfactory and that you would consider renting from us again. Your feedback is invaluable to us, as it reinforces our commitment to providing exceptional service to all our clients.
Should you have any future needs or inquiries, please do not hesitate to reach out. We look forward to the opportunity of serving you once more.
Warm regards,
Best service i rent here every year
Agency reply:
Dear Valued Customer,
Thank you for taking the time to share your positive experience with our company. We are delighted to hear that you found our services satisfactory and that you would consider renting from us again. Your feedback is invaluable to us, as it reinforces our commitment to providing exceptional service to all our clients.
Should you have any future needs or inquiries, please do not hesitate to reach out. We look forward to the opportunity of serving you once more.
Warm regards,
I recommend this ver polite an friendly staff
Agency reply:
Dear Valued Customer,
Thank you for taking the time to share your positive experience with our company. We are delighted to hear that you found our services satisfactory and that you would consider renting from us again. Your feedback is invaluable to us, as it reinforces our commitment to providing exceptional service to all our clients.
Should you have any future needs or inquiries, please do not hesitate to reach out. We look forward to the opportunity of serving you once more.
Warm regards,
The best they deliver the car where you like and dont charge for the small damages very proffessional
Worst experience ever. We got to the airport and they were no were to be found. Called them a million time and no answer. They canceled without letting us know.
Would Not even recommend to my worst enemy!!!!
Agency reply:
Thank you for sharing your experience with us. I sincerely apologize for the inconvenience and distress you faced during your recent travel arrangements. It is disheartening to hear that our service did not meet your expectations, particularly in regard to communication and reliability.
We understand how frustrating it can be when plans are disrupted, especially without prior notice. Please be ***ured that we take such matters very seriously and are committed to improving our processes to prevent similar occurrences in the future.
If you would like to discuss this further or if there is any way we can ***ist you, please do not hesitate to reach out. Your feedback is invaluable in helping us enhance our services.
Thank you once again for bringing this matter to our attention.
Sincerely,