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I had to come back to change my rented car because was damaged...

Report abuse Wed Sep 25, 2019 - Renter Review

One of the front desk ladies was completely rude and disrespectful athough she had a long line of people. Two managers had to get involved or else the situation could have escalated! I travel to Florida a lot and this was my first and LAST time I rent from this place because of her. Never have I been so disrespected without reason when arriving for a vacation. Terrible customer service from this person.

Report abuse Sat Jul 14, 2018 - Renter Review

We were able to reserve a convertible. We got there and they don't even have convertibles in their fleet. Don't do it. I should have listened to the other reviews

Report abuse Mon May 1, 2017 - Renter Review

Unless you don't mind waiting over an hour to get a car you did not sign up for, I would recommend paying a few extra dollars for the upper branded car agencies located on the airport property. They told me the car that I had chosen as one of their choices on the website was not even carried by them. They tried to send me out in a car that we could not even fit our luggage in. We had to wait for a runner to go get a car clean it and that barely fit our luggage in.

Report abuse Tue Jul 12, 2016 - Renter Review

I purchased the tank of gas, and believe I was over charged. It cost $60. When I refilled in California at a higher price, It was $49. Maybe charged for the larger truck price. I put in 16 gallons to fill up and was charged for 21 gallons. Was going to discuss this when I dropped the truck off, but it was so busy, I decided to call on Monday. Overall the truck was awesome and met my needs at a good price.

Report abuse Sun Jun 12, 2016 - Renter Review

I never found the rental place to rent the car, but this place charge my card for a rental that I never got, and I am going to fight the charges to my card considering I never used the rental car.

Report abuse Thu Dec 10, 2015 - Renter Review

Tried contacting rental company approximately 4or 5 times from Logan Airport, but call was dropped or not completed. Confirmation page gives you a number to call. Renal company advertised that it is located at Logan airport, but Hertz/National/Budget had no idea where company was located.

Report abuse Sun May 24, 2015 - Renter Review

Although I waited an hour for a car - Joe behind the counter did everything he could to get me a decent car. They upgraded me to a nice car, which I was happy about.

Report abuse Sat May 9, 2015 - Renter Review

No instructions were provided as to how to connect with the car. We had to make calls in freezing cold outside as the phone numbers provided were not local and could not be connected with inside the terminal. We waited over 15 minutes with no response. The next try was barely audible and the instructions were not clear. We were given another number to call which we did. It took us over an hour in freezing cold to connect with a driver who would take us to the rental car agency. Never again!!

Report abuse Thu Apr 30, 2015 - Renter Review

Great rental, great experience!

Report abuse Wed Apr 29, 2015 - Renter Review