Where and how are the Car Rental Express Renter Rated™ Results displayed?

Submitted by on Tue, 04/13/2010 - 16:50
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The Car Rental Express Renter Rated™ survey results are displayed in a variety of locations on the Car Rental Express website. Each company receives an overall rating, which is an average score from the 10 rating questions. The overall rating is displayed prominently wherever that agency is specifically mentioned and details may be seen in a pop-up and on the agency's profile page.

The questions allow you to rank value and service in these categories, creating a five star rating for each category and an overall rating:

  • OVERALL RATING
  • Promptness
  • Rate-Quote Honored
  • Staff Knowledge
  • Courteousness
  • Vehicle Availability
  • Overall Satisfaction
  • Fairness of Policies
  • Good Value
  • Would Rent Again
  • Recommend to Others

You can also provide additional comments, which will be displayed anonymously online, and are provided anonymously to the relevant agency, along with the the ratings data.

The Renter Rated™ survey results are viewed as a series of stars, with "Excellent" having a rating of 5 stars, dropping to only 1 star for "Poor". The category results are averaged in a numerical score, which results in the overall rating. Rankings are

5 4 3 2 1
Excellent Good Satisfactory Below Expectations Poor