Traveling with a service dog is possible thanks to the Americans with Disabilities Act (ADA) and the United States Department of Transportation. People with disabilities can travel, explore new areas of the world, and visit far-away family members while accompanied by a service animal. Legally, vendors (including car rental agencies) are not allowed to deny a disabled person the right to use their service dog. To make the process easier, notify the agents in advance and review what you need to rent a car.
Your Rights and the Rights of the Rental Agency
Rental car companies are legally required by the ADA to waive pet deposit fees and “no pets allowed” policies when it comes to service dogs, meaning you don't have to sacrifice affordable rentals when traveling with a service animal. However, the car company can charge the renter for any damage that the service dog causes. Rental agency employees are allowed to ask the owner if the dog is a service animal and what service is provided, but they are not allowed to ask for documentation or a demonstration.
The Gray Area — Emotional Support Animals
Service dogs have special rights when it comes to travel, but other types of supportive animals do not. Therapy, companion, and emotional support pets aren't protected under the ADA. With enough notice, though, some vendors will still allow these pets to accompany their owners. Review the different vehicle types and rental tips to find a car that's comfortable for both you and your animal.
When You Need Documentation
While car agencies aren't allowed to require documentation for service animals, airlines are. Since you may not be picking up a rental car until after a flight, it's important to carry identification cards, medical documents, and emergency tags to provide proof that your dog is a service animal.
Contact each vendor — airline, hotel, and car rental agency — before your trip to let them know you'll be traveling with a service animal. Planning ahead avoids surprises and ensures a stress-free experience for both you and your companion.
Compare independent car rental agencies that welcome service animals and make your travel comfortable.