While an email said an agent would be at the arrivals terminal, this person was hard to find with only a small sticker associated with Zezgo in the corner of his clipboard. He was not present the whole time shuttling between airport and site with other customers. No one answered the local line. The car had brake pads worn with metal to metal sounds while it had a hybrid but the electric was both having trouble charging and slow to pick up which made for jerky starts as gas motor caught up.