REASON TO LOVE RENTER
- Real reviews from real people
- Compare reviews by city
- Easy to read ratings, plus a specific breakdown
- Assurance of reliability and quality
- Increase information and confidence
- Read review comments from renters
- Increase information and confidence
The Ford e-series was terrible. They should get newer ones. It had too many miles on it already. The staff was good but it's all about that HORRIBLE Ford van.
This was my first time renting from AVR and i am very pleased with tge experience and vehicle they provided. I will definitely be using their services in the future.
I arrived right at 8am to pickup the van. The agent was working with a family and had two people waiting, but seemed to be very casual and took his time getting them into their van. Being an experience business traveler, it was obvious he was trying to upsell them on every option instead of getting them processed and in a van. I finally spoke up as I was needing the van to drive my family to a funeral, at which time he expedited the check-in. It was very frustrating.
Very convenient location. Van was awesome! Gas station next door for easy fill up prior to return. Staff was great!!
I was not told about a 2 hour cancellation window & in fact in their email, you only have 24 hours to cancel prior. When their staff confirmed my reservation, we moved up my pick up window & was stated to come at any point after my time to get my van. When I arrived, they cancelled my rental, said that even if I had come in the stated time period, they still would not have a car for me, & also refused to help me find another rental in the area. I would say this was by far the worst customer serv
Overall, a good experience. The only thing we were disappointed with was the pick up. It took over 30 minutes for a driver to pick us up. Initially, we were told it would 10 min, then 20, then 5...and still no driver. After the driver arrived, we realized he did not have enough room to accommodate the 6 people in our party. Needless to say, we were frustrated by lack of communication between driver, AVR and us.
Fast Fast Fast. The pick up drivers are kind happy people. The desk people are not pushy they let you know the facts and get you going.
👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
The gentlemen who assisted us gave us a vehicle that needed to be serviced. We had to return to the location the next day to switch cars because our vehicle would not stop shaking as we drove it. The woman who assisted us for the switch was fantastic. But nonetheless it was a major inconvenience.
The van was great and the price was very reasonable. We were picked up promptly from the airport lot. The service in the office was very slow. With only one or two people ahead of us it took an hour to pick up the van. Even the return was painfully slow. They either need more employees or those that are there need to learn to hustle! Very inefficient.