I've rented from Empress on Sint Maarten several times. The staff is extraordinary, the cars are always very good value, and not a single time have I encountered a problem with the car or the staff. When I go to the island i only rent from Empress.
We have rented from Empress many times. They always treat us great and have been very accommodating when we were delayed or we had travel issues including covid.
I had to return the initial vehicle because I continued to get a signal that an oil change was overdue. That should have been taken car of before giving me the vehicle. When I returned the second vehicle I was told that there was damage under the vehicle attributable to me. I was paying a daily rate for collision damage waver but was told that may not count. If so, I think that is a dishonest scam.
Vehicle was missing inside door handles and had to be open each time from outside, missing recliner levers, hard to open sliding doors, cracked back bumper and steering wheel shock when brake was applied.