Click on a rental policy for more details
ADDITIONAL DRIVERS
Additional Driver
Clients can add a maximum of two (2) additional drivers to a rental contract.
Additional driver fee is - $14.68 per day / per driver
AFTER HOURS RETURNS
Out of office hours
Out of office hours vehicle return is allowed. Clients must drop vehicle off at our office and leave keys in secure drop box.
Client is responsible for the rental vehicle until it is inspected by a company representative the next day.
COVERAGES
Rental Rates Excludes
For Canadian and USA clients rental rates do not include TPL coverage, CDW/TP coverage.
Rental Rate Includes
Municipality charge, Airport surcharge, Contract fees
Sales tax / VAT
CROSS-BORDER RESTRICTIONS
Border Crossing / Territorial Restrictions
Clients are not allowed to leave the province of Ontario without written permission added to rental agreement.
One-way rentals are not permitted at our location. All vehicles must be picked and returned at our office.
Border Crossing fee is - $18.07 flat for rental period.
Vehicles are not allowed to cross border to Mexico
DRIVING RESTRICTIONS
The minimum age for clients on all car categories is 23 years old. If client is the age of 23 or 24, client must pay $24.85 per/day under age fee.
The maximum clients age for all car categories is 80 years old.
FINANCIAL POLICY
Security Deposits can only be made by major credit cards, American Express, MasterCard, Visa. Clients name must match the credit card. Cash deposits are not accepted. Prepaid credit cards are not accepted.
A pre-authorized deposit of $500.00 is taken at the time of rental pick up.
Security deposit is charged against credit card at pick up and refunded within 7 business days from drop off date of vehicle. Security deposit may be used to pay any amounts owed to rental agency under rental Agreements terms and conditions.
Lost or Damaged keys/fobs
MILEAGE LIMITATIONS
We offer 200 KM free per day.
Each additional KM is .18 cents
The maximum kilometers allowed per contract or per reservation are 3000 kms.
OTHER
It is clients responsibility to check the vehicle thoroughly for previous damage at time of vehicle pick up.
Vehicle must be returned in the same condition as when rented (interior and exterior must be acceptable for further rental without cleaning).
Our rental fleet is 100% non-smoking. Should you or one of your passengers choose to smoke in your rental vehicle a $150.00 charge will apply.
Excessive staining, internal damage, or unpleasant odors will be charged to client at our valet cleaning rate of $150.00
In case that the renter is not satisfied with the car, the station needs to be informed immediately for its replacement
Late Pick Up / No Show
If the client does not appear within 2 hours after the scheduled pick up time, our company has the right to declare NO-SHOW, and not provide a car in case the client comes to office later.
Vehicle Return Grace Period
Vehicle must be returned by the date and time indicated in Rental Agreement.
There is a grace period of one (1) hour for vehicle drop off time.
Over one (1) hour late, renter will be charged an additional days rent.
PICK-UP INSTRUCTIONS
Pickup from location- 19 Clark Blvd, Brampton
PLATE PASS
Tickets & Tolls
Client is responsible for all parking tickets, red light camera tickets, radar camera tickets, and any other fines occurred during the rental period. Charges for the tickets plus an additional $25.00 administration fee is applied to the client.
Client is responsible for all toll charges accumulated such as 407 and any other tolls. Charges for the toll plus an additional $25.00 administration fee is applied to the client.
REFUELING POLICY
The vehicle shall be returned with the same amount of fuel as when rented, otherwise a refueling charge will be applied of $25.00 in addition to the charge of the actual market value of gas cost per liter.
Missing fuel will be calculated by market value at time of rental vehicle return.
Fuel is not included in the daily rental rates.
Any unused fuel or over filling will not be refunded.
RENTER QUALIFICATIONS
All clients must either have a valid license from their respected country or carry an international license accompanied by photo ID. Hard copy of license must be provided, not a photo.
Any drivers license with certain restrictions may be declined, depending on the restriction
Expired drivers license will not be accepted.
Drivers license must be a full license. Learners license not accepted.
Ontario drivers licenses holders - G2 license is not accepted by our company.
LOCATION EMAIL
brampton@citycarandtruckrental.com