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They do not own an office as they claim, so they are in contract with other rental agencies. The contractor agency does not follow the terms of the contract they have on the website. the actual fees are much more than what appears on the website. They changed their location without prior notice and eventually refrained from giving the car. Totally unsatisfied with the poor, unprofesisonal service.

Report abuse Sat Aug 28, 2021 - Renter Review

GREAT CAR IS FUEL ECONOMY

Report abuse Wed Mar 10, 2021 - Renter Review

The Agent at the counter was rude even though that wasn’t my first time renting from that location they are serving to rentals one is transcanada and the other one is economy I booked online from this site and I was given around 5 thousand kilometers when I got there they said it’s only 3000 km per month I said I checked every where on the cite before confirming my booking there was no 3000km anywhere another agent joined whom I think it was the manager at that time who also had no help.Poor

Report abuse Wed Mar 3, 2021 - Renter Review

The worst car rental you can find in Toronto

Report abuse Sun Jan 10, 2021 - Renter Review

Good customer service, didn't have to wait long, had vehicle ready to rent and honored online price.

Report abuse Sat Jan 9, 2021 - Chrissy

Good customer service, didn't have to wait long, had vehicle ready to rent and honored online price.

Report abuse Sat Jan 9, 2021 - Chrissy

I normally rent from this company and I love it. But this last experience we had to go to their sister company and I had the most terrible experiences with them in the past. This experience wasn't as bad.

Report abuse Sun Sep 6, 2020 - Chrissy

I normally rent from this company and I love it. But this last experience we had to go to their sister company and I had the most terrible experiences with them in the past. This experience wasn't as bad.

Report abuse Sun Sep 6, 2020 - Chrissy

My experience at the rental location was pathetic. We reserved a vehicle online a few days prior to the rental day. When I went to the location they said "most of the vehicle are not back yet, come back tomorrow at 11 am and we will guarantee you the vehicle . I went back the next day hoping they can honor their word. Quite honestly it was a complete waste of time driving up there. I wasn't the only one who was not disappointed. The system needs to be corrected not neglected. I hope it changes.

Report abuse Sun Aug 16, 2020 - Edil

I didn’t get the car I booked and the car they gave wasn’t cleaned inside even though I paid the cleaning fee for this service. The staff didn’t really seem to care about customer satisfaction.

Report abuse Sun Aug 9, 2020 - Renter Review