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We were waiting for a hour as the staff was calling the insurance to verify the information.
I loved the van I rented.
Rented a 12 passenger van, amazed on how great it was on gas, traveled from Newark to Niagara falls on a full tank...very pleased with the rental. Would definitely recommend this to anyone and would be renting from here again.
While the customer service was satisfactory, I would not recommend this car rental location for vans to anyone because we had issues with cockroaches inside and outside the vehicle. They CS rep kindly changed our van after we realized they brakes sounded off and my husband saw roaches crawling in the crevices inside the van. We were given another 15 passenger van and killed 3 roaches before we left, we would buying roach spray. This is unacceptable for the price you are paying to rent.
Rate was higher at pickup, but they did honor my online quote at the time of the reservation.
Thanks fran
Thanks fran
They failed to notify me of change in pickup time. So, I had to wait there for an hour.
Received a different car than the one reserved, but the car was in the same class, comfortable, and clean. Pick-up was about fifteen minutes late.
Great reantal