24
REVIEWS

REASON TO LOVE RENTER

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First of all, my very first impression was one of mistrust. I indicated to Cust. Serv. I would be arriving shortly after midnight and was told they would be closed by then. I replied their name indicated 24 hours. He suggested waiting until 6 am when they would be open again. I am a woman who refused to be stranged at LAX until 6 am....they reluctantly said they'd pick me up but it was forced enthusiasm. Eventually I cancelled the reservation! Was not worth my safety. Poor company!

Report abuse Tue Mar 31, 2020 - Renter Review

I enjoyed the experience. Very different from a big box rental company.

Report abuse Sun Mar 15, 2020 - Renter Review

I enjoyed the experience. Very different from a big box rental company.

Report abuse Sun Mar 15, 2020 - Renter Review

Great experience, I would rent from them again.

Report abuse Tue Mar 10, 2020 - Renter Review

When we arrived it took almost an hour to be picked up. The car we had been given wasn’t working correctly so they gave us a different car and that car had marijuana smell in it. It also had marijuana in the backseat and on the dash. I’m a police officer so I wanted to make sure there wasn’t anything else left in the car, so I looked around and under the seat and found some french fries. The car smelled of marijuana for days and when I called to complain the man who answered could careless

Report abuse Mon Mar 9, 2020 - Renter Review

When we arrived it took almost an hour to be picked up. The car we had been given wasn’t working correctly so they gave us a different car and that car had marijuana smell in it. It also had marijuana in the backseat and on the dash. I’m a police officer so I wanted to make sure there wasn’t anything else left in the car, so I looked around and under the seat and found some french fries. The car smelled of marijuana for days and when I called to complain the man who answered could careless

Report abuse Mon Mar 9, 2020 - Renter Review

I didn’t know that we would have to call when we arrived and have someone pick us up so that delayed it a bit. Also it’s kind of sketch for a stranger to pick me up in an unmarked car. Had I been alone I would have been uncomfortable. Also there are no restrooms in the office which was I convenient

Report abuse Wed Mar 4, 2020 - Renter Review

Great experience and definitely a great deal

Report abuse Sat Feb 29, 2020 - Renter Review

Upon arrival in LAX we did not see the car rental shuttle. When we called the agent working that day told us to take an Enterprise shuttle and he would pick us up from there right when we got to Enterprise. We waited over 30 minutes. When we finally got to the office it took forever to get the car even through there was only one guest in front of us. The car was dirty and beat up. The tank was on E when we picked it up. I was not satisfied by the customer service the worker provided upon pickup.

Report abuse Tue Feb 4, 2020 - Renter Review

Such great customer service!

Report abuse Fri Jan 31, 2020 - Renter Review