Submitted by Anonymous (not verified) on Tue, 04/13/2010 - 16:59
All survey responses will be used to generate an overall Renter Rated™ result for the agency you are rating. The average Renter Rating and number of reviews are displayed at most locations where an agency appears on Car Rental Express reservation website. Averaged itemized scores are visible to online viewers. Your opinion counts at Car Rental Express.
In addition, the survey responses are released to the specific agency that was rated, to ensure they receive customer feedback. The agency is encouraged to read the survey responses so that they can understand how to better serve their customers. The rental agency is not provided with a name or any contact information of the survey taker. You have our guarantee that your privacy will be maintained.