When you book a car with an independent rental agency at CarRentalExpress.com you're renting a car from a local company. They do not have a CEO in another city that is making the decisions for the company. Many of the owners of these local independent agencies work at the actual branch you're renting from, which means they're getting direct feedback from customers like you. They know what you want in a rental car agency and they're willing to make that happen. Their companies are also nimble enough to make quick changes to pricing in order to make your experience that much better.
Independent agencies are often more willing to add on free things with your car rental such as free upgrades, pickup and drop-off services, baby seats, unlimited miles, and the option of cash rentals. Not every agency will offer these things but most will do their very best to accommodate you and make your rental experience a pleasurable one.
Smaller agencies care more about pleasing the customer because they want you to come back. Many customer service agents at the larger brands don't care about meeting the specific needs of their clients but the local agencies on CarRentalExpress.com are different.
Here are a few examples of what customers have said about our agencies in the past:
"Personable, very customer friendly. Would definitely rent from them again. Certainly comes with high marks from me."
"I rented a car for a business convention in LA from Deluxe Rent A Car. The car was clean and dependable. The service was great. The rates were terrific."
As you can see, our agencies care about satisfying their customers - no matter what kind of request they might have. Even when they can't provide exactly what the customer is looking for, they will find an appropriate solution to the meet the customer's needs.
For more customer reviews please visit our Car Rental Testimonial page. You can also read reviews about each of the agencies that we work with on their Renter Rated page.
The policies and regulations of a local rental car agency are made by the people you are dealing with in that city - not by some head of the company in another city, across the country. If you have any specific requests for an independent agency then they will try even harder to help you - just ask!