I flew into LAX from Australia for my son's wedding & needed everything to go smoothly. The staff at all levels were very helpful, from email communications with the rental office prior to my traveling, getting picked up at the airport, getting the car, and getting back to the airport after returning the car. The staff was great, the price was significantly better, and everything went perfect. Whenever I come to visit my son, I will be using B & W ... I highly recommend them to others.