The Renter Rated Program is something that I've written about before. Car Rental Express founded this system to help renters make informed decisions when choosing with which agency to rent. Car Rental Express encourages renters to give their feedback on their rental experience so that future renters are well informed.
How the Rating System Works
At the end of their rental, renters are emailed a link where they can complete the rental survey. They are asked to rate such topics as staff knowledge, courteousness and promptness. The highest rating an agency can get is 5 stars. Participants' experiences are tallied up to build and maintain agency ratings at Car Rental Express. Future site visitors are presented with each agency's star rating as well as detailed renter reviews so that they can find the most suitable match for their rental needs.
Monthly Prize Drawing
At the end of each month, the names of each renter who completed the survey are entered into a pool from which one lucky person's name is randomly chosen. The winner is contacted right away and sent an iPad Mini, directly from the Apple online store.
The First Renter Rated Award Winner
It's not only the renters who are awarded however. The agency with the highest rating needs some recognition too! We are thrilled to announce that Midway Car Rental in LA was the first winner of our Renter Rated Award — and it even made the news in Auto Rental News! The award was presented to Midway at the Auto Rental Summit in Florida.
Who will win next? Stay tuned! In the meantime, make sure to rate your rental experience so that future renters can make informed decisions.
Looking for an agency that other renters love? Compare car rentals and see which agencies earn the highest ratings.