Many of my previous blogs have focused on current events, travel news and the like. This time I would like to be a tad more personal and tell you a bit about my job here (or more specifically, tell you about the favorite part of my job). I wear many hats here at Express ITech/Car Rental Express. I write weekly blogs, send out invoices, manage accounts, sell our products and services — these are all tasks that take up my days. And while they are exciting, interesting and intriguing, my absolute FAVOURITE job is managing the Rate & Win Program.
How the Program Works
I have discussed this program in past blogs but have never expressed the thrill and excitement of actually notifying winners that they are now the proud owners of a NEW iPad Mini. For those of you who are unfamiliar with the program, here is how it works:
- Upon completion of their rental, renters are sent an email that asks them if they would like to rate their rental
- Renters complete a very short survey that is based on 9 criteria (Promptness of Services, Rate Code Honored, etc.)
- Renters can also add comments
- At the end of each month, the system randomly selects a winner from a pool of renters who completed the Rate & Win Form for that particular month
- I email and call the winner!
The Thrill of Notifying Winners
Hands down, it's this last point that is my favorite part of the job. I first email the renter to notify them and then follow up with a phone call. At first, most winners assume I am calling from some sort of telemarketing company and have their finger hovering over the "off" button. But I am fast — super fast and prevent them from hanging up by saying, "this is real, this is real, I promise!". And then the conversation goes uphill after that. They send me a few things I need (photo, etc.) and then we post their comments. Feel free to take a look and see how many happy renters we've had.
What Renters Have to Say
I send each winner a new iPad Mini. It is ordered directly from the Apple website and winners generally receive it a few days later. I think that's when it really hits home for them that they have won — when the doorbell rings and the delivery person hands over their brand new toy! One renter shared: "I rented from AVR in order to get several of my son's friends to my son's 12th birthday party event. The entire rental experience has by far exceeded my expectations! Way to go, AVR! You have a lifetime customer." — Natalie Moreno from Morgan Hill, California
"As a corporate pilot I travel non-stop and have a gold card with almost every car rental company in existence. I booked with EZ Rent-a-Car simply because of the outstanding low rate, and I was truly impressed with the service that I received! From a seasoned Road Warrior I give EZ Rent-a-Car two thumbs up!" — Robert D. from Encinitas, CA
Check out our testimonials page to see what other renters have to say about their experience.