1. Shuttle never stops in allocated area. Customers have to jump in front of the shuttle bus to stop it. 2. Shuttle driver did not even bother helping with luggage 3. Requested vehicle was not available. I was forced me to pay for the upgrade 4. Area map was not given, Local Toll Roads rules weren\'t explained that forced me to pay for violation after. Not sure if it is the LAX location Advantage specific? But it is the Very first unpleasant experience with Car Rental company.

Good job, guys !