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Had to wait over 15 min for shuttle at airport after being advised it would be 5 min. The extra fee to drop off vehicle one hour before the office opened is ridiculous along with having to pay for the shuttle to airport. The extra $40 it cost me, I might as well rented from a company at the airport.

Report abuse Thu Feb 15, 2018 - Renter Review

Great overall experience! I highly recommend using Zoom! I will be using them again for sure!

Report abuse Tue Feb 13, 2018 - Renter Review

Xcellent.. as usual with this ahenct

Report abuse Sun Jan 28, 2018 - Ron

Better than awesome. ZOOM is my go-to car rental agency in Toronto. Always a pleasure. Five stars all the way, from service to vehicle. The rates are unbeatable. And best of all, they never try to upsell me on insurance. They are honest and earnest. Thanks, ZOOM! I'll be back!

Report abuse Sat Jan 27, 2018 - Renter Review

Will never deal with them again.

Report abuse Thu Jan 25, 2018 - Renter Review

I have been rent a cars from this place with in the last probably two years.Great staff, excellent rates .I am very happy costumer to Zoom rent a car .

Report abuse Sun Jan 14, 2018 - Renter Review

Very bad experience. They do everything they can to change the rental conditions once you go to pick up the car.

Report abuse Sun Jan 14, 2018 - Renter Review

I have rented several times from this agency always when I come to Toronto and always a favorable experience

Report abuse Thu Jan 4, 2018 - Renter Review

the shuttle took 40 min to get there, reserved car was unavailable, they were trying to force me to pay for liability insurance. Even though there was a after-hour drop-off charge in the bill, they offered me to drop the key off at Hotel reception and pay additional money for shuttle offered by hotel. Terrible experience. They are just crooked company.

Report abuse Thu Jan 4, 2018 - Renter Review

Such a smooth transaction. From the airport pick up to the return. They went overboard in customer service. Will definitely be renting from them next time I'm in town!

Report abuse Mon Jan 1, 2018 - Renter Review