Pacific
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I wanted to keep the car a few extra days but was told the price would be way more than the original deal I had through kayak. I would’ve had to reserve car through kayak turn mine in & pickup same car again. That part was very disappointing.

Report abuse Thu Aug 16, 2018 - Renter Review

Bait and switch. Original Kayak search stated unlimited miles and no area limits. After booking through Car Express I was emailed a contract with area limits and 100 miles daily. Did not realize until day of pickup. Did not rent the car, but Pacific Rent-a-car still charged me $60. Will never use this service again without a formal apology and compensation.

Report abuse Thu Aug 16, 2018 - Renter Review

It was a working car but had damage all around, dirty from the inside and out...

Report abuse Mon Aug 13, 2018 - Renter Review

Everything was wonderful! Thanks again.

Report abuse Mon Aug 13, 2018 - Renter Review

When I arrived I called the agency and was told to get on the shuttle to the rental car center. I assumed I would be met there by the company's shuttle. Nope! I had to call them again and wait another 15min. When I arrived I was given a compact car even though I reserved a standard/intermediate car. The car was raggedy and didn’t have any of the amenities I would have liked (i.e. the seat didn’t raise/lower, no Bluetooth, no Sirius/XM radio, etc.). Also, the POS was not working properly.

Report abuse Mon Aug 13, 2018 - Renter Review

Driver's seat didn't adjust so it hurt to drive the car. Rental building had no ac so I was sweltering while trying to get the car. Poor business hours, didn't open till 8 am and didnt warn me so I had to drive to another location to drop off car which made me late. Will not be renting from here again.

Report abuse Fri Aug 10, 2018 - Renter Review

Driver's seat didn't adjust so it hurt to drive the car. Rental building had no ac so I was sweltering while trying to get the car. Poor business hours, didn't open till 8 am and didnt warn me so I had to drive to another location to drop off car which made me late. Will not be renting from here again.

Report abuse Fri Aug 10, 2018 - Renter Review

NEVER do business with these people again!! picked up car, agent stated no one ever smokes in our cars. Wife and I drove to motel and it sat there for 5 days, it reeked of cigarette smoke. my wife is very sensitive to smoke. Took back a day early , let them know my displeasure, was basically called a liar by ?? was willing to pay for 2 days, that's all i used it due to the smell. Told me it did not smell of cigarette smell. note: I've rented from car companys for years on business. Never !!

Report abuse Wed Aug 8, 2018 - Renter Review

I should report this place to the better business bureau. My quote was not honored and the car was held together by screws and the staff was rude. Places like this should go out of business and I am telling everyone I know about my terrible experience. Bad news travels fast.

Report abuse Tue Aug 7, 2018 - Renter Review

I have a very poor experience with this company. When I tried to resolve my issues by phone, both the manager and owner provided poor service and failed to respond multiple times. I will not rent with this agency again

Report abuse Mon Aug 6, 2018 - Renter Review