Pacific
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REASON TO LOVE RENTER

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I provided the wrong credit card to use for payment. It would have been nice if I was allowed to switch it to the correct card.

Report abuse Sun Jul 14, 2019 - Renter Review

Please contact me for support @ jaimek@spu.edu. Our agent misled us to spend additional money on renter liability protection. Our agent verbally presented us with two options: both which cost more money than we were originally quoted. We told the agent us we wanted to use our own insurance to cover our vehicle, but he firmly told us it was NOT an option. When we had the chance to review the document, we realized that the agent gave us incorrect information that resulted in additional charges.

Report abuse Fri Jul 12, 2019 - Renter Review

The staff was very helpful and friendly. I appreciated the personal small business feel. Even though the rental is off-site from the huge rental car plaza, I believe I got faster service.
Agency reply:
Thank you for your feedback Stephanie we appreciate your business and hope to see you again soon. If you have some time please write a review on YELP. Jessica

Report abuse Tue Jul 9, 2019 - Renter Review

Bad customer service, don’t have good car at all.

Report abuse Tue Jul 9, 2019 - Renter Review

Horrible experience. I rented the car on the website for a time that they were actually closed. I should have never been able to rent the car in the first place for the said time. Then when I tried to cancel I was unable to and was charged the 40% amount. This cost a lot for me on a weekend wherein I was traveling as a single mom, alone with my kids, to go to a funeral. It made me upset and frustrated all at once. I asked for a refund on the 40% and was told no. Upsetting to say the least

Report abuse Mon Jul 8, 2019 - Renter Review

Car was older than expected. Rate was honored.

Report abuse Sat Jul 6, 2019 - Renter Review

The car we received had quite a bit of body damage. Also had issues with getting the AC working until almost 10 minutes into our drive. Car was good on gas and it was less expensive than other car rental facilities.

Report abuse Sat Jul 6, 2019 - Renter Review

Jaimie was incredible. This is the best rental car service I have ever had in my life. The whole experience was incredible. Jaimie made the difference. He treated me like a first-class client and this was the very first time I have ever used this company. This will be my company of choice. Please give Jaimie recognition for this dynamic service.
Agency reply:
Thank you for your feedback Kurt we appreciate your business and hope to see you again soon. If you have some time please write a review on YELP. Jessica

Report abuse Wed Jul 3, 2019 - Renter Review

No comments

Report abuse Tue Jul 2, 2019 - Renter Review

I have traveled extensively and this has been the worst experience I have had. I arrived later than expected and the agency told me my car had been rented. I was not even offered a ride back to the airport. The treatment was awful. Oh! And they charged me.

Report abuse Tue Jul 2, 2019 - Renter Review