Pacific
REVIEWS

REASON TO LOVE RENTER

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Rental shuttle was prompt to pick-up and drop off at the car rental center, from which I could catch a shuttle to and from the airport. When I arrived and my requested car was not available, they provided me with a free upgrade.

Report abuse Mon Feb 18, 2019 - Renter Review

Rental, return, etc. process was quick and easy, but not knowing and not being told this rental company is off site from the standard rental car building is a dealbreaker for future trips.

Report abuse Mon Feb 18, 2019 - Renter Review

Flight was delayed a couple hours, which resulted in an upcharge, and we were charged for 5 days use, even though we had car for just 4 days. Communication about upcharges was not clear during booking process -- only upon check-in and check-out.

Report abuse Sun Feb 17, 2019 - Renter Review

Picked up our rental on Sunday and the experience was fast and polite!

Report abuse Sat Feb 16, 2019 - Renter Review

Misleading car reservation. Shows free unlimited miles in big characters and then shows 100 miles per day for locals. No mention about extra miles when the agent goes over the contract. Car very old with mechanical issues(check engine light on, brakes need work...) car not safe to drive

Report abuse Sat Feb 16, 2019 - Renter Review

Didn't realize this was a rent a wreck type place. Car was old (90k miles), dented and scratched all over, interior had trash left in it. Running light was out, dash was flashing for an oil change and tires were close to being bald which was great for losing traction on the highway many times while driving in the rain.

Report abuse Fri Feb 15, 2019 - Renter Review

My friend and I rented from Pacific Rent-a-car and will not be doing so again. The price we received when booking online was ~ $100 less than our final bill. Add-ons included a $10 "online booking" fee, a $20 additional driver fee (assumed we wanted an additional driver when we said we just wanted to change who the driver was), and a $30 insurance fee (were led to believe we HAD to purchase the minimum insurance policy). We will not be renting from them again.

Report abuse Fri Feb 15, 2019 - Renter Review

Everything was great. Having an agency offsite was a little confusing but once I figured out what I needed to do, everything was perfect and they got the van to the rental terminal in almost no time. Will rent from again!

Report abuse Tue Feb 12, 2019 - Kendra Sheetz

Engine light was on.

Report abuse Tue Feb 12, 2019 - Renter Review

Building is extremely old and run down.

Report abuse Mon Feb 11, 2019 - Renter Review