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Counter staff were very helpful. However when I tried to call the emergency support number, the translation service was completely un-usable. They kept asking me the same questions and never put the call through to Nico Nico. In the end it was fine but it was a very frustrating experience.

Report abuse Sat Apr 20, 2019 - Renter Review

Thank you so much for making the rental so easy. would definitely recommend you to my friends.

Report abuse Thu Apr 11, 2019 - Renter Review

Good rental rental place, it’s away from the airport but they provide a shuttle to the location. Had no issues with the arrival and car was in good shape but headlights did not work so was forced to used high beams. No ones fault but should be checked prior to receiving vehicle.

Report abuse Wed Mar 6, 2019 - TwistedKZ

Amazing experience and customer service and value. Even with a language barrier we received top quality service. We would absolutely rent with Nico Nico again.

Report abuse Tue Feb 12, 2019 - Mariel

Nico Nico was great with our car rental to bring us to the ski areas around Hokkaido. The van has all the equipment and space to satisfy our needs. It ran well and we were able to make it to and from all our destinations with ease. Thanks!

Report abuse Sun Feb 10, 2019 - Renter Review

Location is too far, making pick up and inconvenient. The shuttle trip is about 20 min. Takes about 2 hrs to actually get into your rental vehicle and on your way. Also remember to check your headlights. I didn't do this since it was daylight. However, I soon discovered that the headlights only functioned as brights, and not on a normal setting. Would not recommend a vehicle unless you have 3+ people in your party. due to the cost.

Report abuse Mon Feb 4, 2019 - Renter Review

thank you

Report abuse Sat Feb 2, 2019 - Renter Review

Car was great! Pickup was a pain for non Japanese speakers. As often is the case in Japan, Payment rules were inflexible and inconvenient.

Report abuse Thu Jan 17, 2019 - Renter Review

Absolutely nobody spoke English at the Fukuoka rental location. I wish I was warned before I made the reservation

Report abuse Sat Jan 12, 2019 - Renter Review

Good rental car service near New Chitose Airport for a fair price. The rental location is a short shuttle ride away from the airport terminal. Rented an AWD van to drive up to Niseko. The van performed great in the snow and everyone in my group felt comfortable and safe. No problems with the van during the trip. Easy return and shuttle back to the airport. Will rent from NicoNico again when I come back to Hokkaido!

Report abuse Thu Jan 3, 2019 - Renter Review